What do you want to automate

with Freshdesk and Gleap?

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Assign Ticket to Agent with Freshdesk API on New Feedback Created from Gleap API
Gleap + Freshdesk
 
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Assign Ticket to Agent with Freshdesk API on New Feedback Updated from Gleap API
Gleap + Freshdesk
 
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Assign Ticket to Group with Freshdesk API on New Feedback Created from Gleap API
Gleap + Freshdesk
 
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Assign Ticket to Group with Freshdesk API on New Feedback Updated from Gleap API
Gleap + Freshdesk
 
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Close Ticket with Freshdesk API on New Feedback Created from Gleap API
Gleap + Freshdesk
 
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New Feedback Created from the Gleap API

Emit new event when a feedback is created.

 
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New Feedback Updated from the Gleap API

Emit new event when an existing feedback is updated.

 
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New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

 
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New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

 
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Assign Ticket to Agent with the Freshdesk API

Assign a Freshdesk ticket to a specific agent. See the documentation

 
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Create Track Event with the Gleap API

Creates a new track event in Gleap. See the documentation

 
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Assign Ticket to Group with the Freshdesk API

Assign a Freshdesk ticket to a specific group See the documentation

 
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Close Ticket with the Freshdesk API

Set a Freshdesk ticket's status to 'Closed'. See docs

 
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Create a Company with the Freshdesk API

Create a company. See the documentation

 
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Integrate the Freshdesk API with the Gleap API
Setup the Freshdesk API trigger to run a workflow which integrates with the Gleap API. Pipedream's integration platform allows you to integrate Freshdesk and Gleap remarkably fast. Free for developers.

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Gleap

The Gleap API allows for the seamless integration of customer feedback into your product development cycle. With Gleap, you can collect bug reports, feature requests, and general feedback, all enriched with screenshots, replay videos, and logs to give you comprehensive insights into user experiences. In Pipedream, you can harness this API to automate workflows, connect feedback to your issue trackers or communication platforms, and analyze data to inform product improvements.

Connect Gleap

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    gleap: {
      type: "app",
      app: "gleap",
    }
  },
  async run({steps, $}) {
    const data = {
      "userId": `1234`,
      "name": `John Doe`,
      "email": `john@doe.com`,
      "value": `1927`,
      "phone": `+1 (129) 18283 8292`,
      "createdAt": `2022-09-28T10:11:18.156Z`,
    }
    return await axios($, {
      url: `https://api.gleap.io/projects `,
      headers: {
        Authorization: `Bearer ${this.gleap.$auth.oauth_access_token}`,
        "Api-Token": `${this.gleap.$auth.secret_api_token}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo