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with Freshdesk and Gleap?
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Popular Freshdesk and Gleap Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Gleap Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Gleap#
The Gleap API allows for the seamless integration of customer feedback into your product development cycle. With Gleap, you can collect bug reports, feature requests, and general feedback, all enriched with screenshots, replay videos, and logs to give you comprehensive insights into user experiences. In Pipedream, you can harness this API to automate workflows, connect feedback to your issue trackers or communication platforms, and analyze data to inform product improvements.
Connect Gleap#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
gleap: {
type: "app",
app: "gleap",
}
},
async run({steps, $}) {
const data = {
"userId": `1234`,
"name": `John Doe`,
"email": `john@doe.com`,
"value": `1927`,
"phone": `+1 (129) 18283 8292`,
"createdAt": `2022-09-28T10:11:18.156Z`,
}
return await axios($, {
url: `https://api.gleap.io/projects `,
headers: {
Authorization: `Bearer ${this.gleap.$auth.oauth_access_token}`,
"Api-Token": `${this.gleap.$auth.secret_api_token}`,
"Content-Type": `application/json`,
},
})
},
})
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