What do you want to automate
with Freshdesk and Freshstatus?
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Popular Freshdesk and Freshstatus Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Freshstatus Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Freshstatus#
Freshstatus by Freshworks is an API that lets you manage incident updates and maintenance events for your services. With it, you can communicate real-time status to your users, schedule maintenance windows, and keep a pulse on your system's health, all programmatically. When integrated with Pipedream, Freshstatus becomes even more powerful, allowing you to automate status updates, sync with your monitoring tools, and trigger notifications across various platforms.
Connect Freshstatus#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshstatus: {
type: "app",
app: "freshstatus",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://public-api.freshstatus.io/api/v1/services/`,
headers: {
"Content-Type": `application/json`,
},
auth: {
username: `${this.freshstatus.$auth.username}`,
password: `${this.freshstatus.$auth.subdomain}`,
},
})
},
})
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