Integrate the Freshdesk API with the Formatting API

Setup the Freshdesk API trigger to run a workflow which integrates with the Formatting API. Pipedream's integration platform allows you to integrate Freshdesk and Formatting remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with Formatting#

[Text] Convert Markdown to HTML with Formatting API on New Ticket from Freshdesk API

Freshdesk + Formatting

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[Data] Convert JSON to String with Formatting API on New Contact from Freshdesk API

Freshdesk + Formatting

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[Data] Convert JSON to String with Formatting API on New Ticket from Freshdesk API

Freshdesk + Formatting

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[Data] Parse JSON with Formatting API on New Contact from Freshdesk API

Freshdesk + Formatting

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[Data] Parse JSON with Formatting API on New Ticket from Freshdesk API

Freshdesk + Formatting

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Popular Freshdesk and Formatting Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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Popular Freshdesk and Formatting Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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[Data] Convert JSON to String with the Formatting API

Convert an object to a JSON format string

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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[Data] Parse JSON with the Formatting API

Parse a JSON string

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Connect Formatting#

export default defineComponent({
  async run({ steps, $ }) {
    const text = ' Hello world! ';
    return text.trim()
  },
})