with Freshdesk and Firebase Admin?
Emit new event when a new child object is discovered within a specific path
Emit new event when a structured query returns new documents
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Creates or replaces a child object within your Firebase Realtime Database. See the docs here
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
The Firebase Admin SDK API provides powerful backend functionality for Firebase apps. It allows you to interact with Firebase services like Firestore, Firebase Realtime Database, Firebase Storage, and Firebase Authentication directly from a server. With Pipedream, you can harness this API to automate complex workflows, respond to Firebase events in real-time, and integrate with countless other services.
import admin from "firebase-admin"
export default defineComponent({
props: {
firebase_admin_sdk: {
type: "app",
app: "firebase_admin_sdk",
},
},
async run({ steps, $ }) {
// Enter values for the following parameters below this code step,
// These get passed to the initializeApp method below.
const {
projectId,
clientEmail,
privateKey,
region = "firebaseio.com",
} = this.firebase_admin_sdk.$auth
// Before passing the privateKey to the initializeApp constructor,
// we have to replace newline characters with literal newlines
const formattedPrivateKey = privateKey.replace(/\\n/g, "\n")
// See https://firebase.google.com/docs/reference/admin/node/admin.credential.html#cert
if (!admin.apps.length) {
admin.initializeApp({
credential: admin.credential.cert({
projectId,
clientEmail,
privateKey: formattedPrivateKey,
}),
databaseURL: `https://${projectId}-default-rtdb.${region}/`,
})
}
},
})