What do you want to automate
with Freshdesk and DeskTime?
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Popular Ways to Connect Freshdesk with DeskTime#
Popular Freshdesk and DeskTime Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and DeskTime Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Create a new project with an optional task in DeskTime. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Starts tracking time for a given project and optionally a task. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of DeskTime#
The DeskTime API enables you to hook into vital data concerning productivity tracking, employee attendance, and project management. Integrating this API with Pipedream allows you to automate workflows, synchronize productivity data with other tools, and trigger actions based on team performance metrics. For instance, you can set up a system that notifies a project manager when an employee logs overtime or integrates time tracking data with payroll software.
Connect DeskTime#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
desktime: {
type: "app",
app: "desktime",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://desktime.com/api/v2/json/company`,
params: {
apiKey: `${this.desktime.$auth.api_key}`,
},
})
},
})
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