What do you want to automate
with Freshdesk and Botpress?
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Popular Ways to Connect Freshdesk with Botpress#
Popular Freshdesk and Botpress Triggers#
Emit new event from bot is created. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Botpress Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Adds a participant to a conversation. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Botpress#
Botpress is a powerful, open-source chatbot platform that enables developers to create intelligent, conversational bots. With its natural language understanding (NLU) capabilities, users can design bots that can interpret human language and respond appropriately. Utilizing the Botpress API on Pipedream allows you to automate interactions, analyze chat data, and integrate with various other services to enhance the functionality of your bots.
Connect Botpress#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
botpress: {
type: "app",
app: "botpress",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.botpress.cloud/v1/chat/users`,
headers: {
Authorization: `Bearer ${this.botpress.$auth.identity_token}`,
"Content-Type": `application/json`,
"x-bot-id": `${this.botpress.$auth.bot_id}`,
},
})
},
})
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