with Freshdesk and Azure OpenAI?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Create completions for chat messages with the GPT-35-Turbo and GPT-4 models. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Classify items into specific categories. See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
The Azure OpenAI Service API provides access to powerful AI models that can understand and generate human-like text. With Pipedream, you can harness this capability to create a variety of serverless workflows, automating tasks like content creation, code generation, and language translation. By integrating the API with other apps on Pipedream, you can streamline processes, analyze sentiment, and even automate customer support.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
azure_openai_service: {
type: "app",
app: "azure_openai_service",
}
},
async run({steps, $}) {
const data = {
"messages": [{ role: 'user', content: "Hello, world!" }],
}
return await axios($, {
method: "post",
url: `https://${this.azure_openai_service.$auth.resource_name}.openai.azure.com/openai/deployments/${this.azure_openai_service.$auth.deployment_name}/chat/completions?api-version=2023-05-15`,
headers: {
"Content-Type": `application/json`,
"api-key": `${this.azure_openai_service.$auth.api_key}`,
},
data,
})
},
})