What do you want to automate

with Freshdesk and Azure OpenAI?

Prompt, edit and deploy AI agents that connect to Freshdesk, Azure OpenAI and 2,500+ other apps in seconds.

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Chat with Azure OpenAI API on New Contact Created from Freshdesk API
Freshdesk + Azure OpenAI
 
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Chat with Azure OpenAI API on New Ticket Created from Freshdesk API
Freshdesk + Azure OpenAI
 
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Classify Items Into Categories with Azure OpenAI API on New Contact Created from Freshdesk API
Freshdesk + Azure OpenAI
 
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Classify Items Into Categories with Azure OpenAI API on New Ticket Created from Freshdesk API
Freshdesk + Azure OpenAI
 
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Create Image with Azure OpenAI API on New Contact Created from Freshdesk API
Freshdesk + Azure OpenAI
 
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New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

 
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New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

 
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Assign Ticket to Agent with the Freshdesk API

Assign a Freshdesk ticket to a specific agent. See the documentation

 
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Chat with the Azure OpenAI API

Create completions for chat messages with the GPT-35-Turbo and GPT-4 models. See the documentation

 
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Assign Ticket to Group with the Freshdesk API

Assign a Freshdesk ticket to a specific group See the documentation

 
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Classify Items Into Categories with the Azure OpenAI API

Classify items into specific categories. See the documentation

 
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Close Ticket with the Freshdesk API

Set a Freshdesk ticket's status to 'Closed'. See docs

 
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Integrate the Freshdesk API with the Azure OpenAI API
Setup the Freshdesk API trigger to run a workflow which integrates with the Azure OpenAI API. Pipedream's integration platform allows you to integrate Freshdesk and Azure OpenAI remarkably fast. Free for developers.

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Azure OpenAI

The Azure OpenAI Service API provides access to powerful AI models that can understand and generate human-like text. With Pipedream, you can harness this capability to create a variety of serverless workflows, automating tasks like content creation, code generation, and language translation. By integrating the API with other apps on Pipedream, you can streamline processes, analyze sentiment, and even automate customer support.

Connect Azure OpenAI

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    azure_openai_service: {
      type: "app",
      app: "azure_openai_service",
    }
  },
  async run({steps, $}) {
    const data = {
      "messages": [{ role: 'user', content: "Hello, world!" }],
    }
    return await axios($, {
      method: "post",
      url: `https://${this.azure_openai_service.$auth.resource_name}.openai.azure.com/openai/deployments/${this.azure_openai_service.$auth.deployment_name}/chat/completions?api-version=2023-05-15`,
      headers: {
        "Content-Type": `application/json`,
        "api-key": `${this.azure_openai_service.$auth.api_key}`,
      },
      data,
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo