with Freshdesk and Amazon Polly?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
The Amazon Polly API lets you convert text into lifelike speech using deep learning. With Polly, you can create applications that talk and build entirely new categories of speech-enabled products. Pipedream's platform enables you to integrate Polly's capabilities into workflows that can automate tasks, like generating audio files from blog posts or alert messages, and piping them to various services or storage solutions.
import AWS from 'aws-sdk'
import { PollyClient, StartSpeechSynthesisTaskCommand } from "@aws-sdk/client-polly"
export default defineComponent({
props: {
amazon_polly: {
type: "app",
app: "amazon_polly",
}
},
async run({steps, $}) {
const { accessKeyId, secretAccessKey } = auths.amazon_polly
// Create an Amazon Polly service client object.
const creds = new AWS.Credentials(accessKeyId, secretAccessKey);
const pollyClient = new PollyClient({ credentials: creds, region: "us-east-1" });
// Create input data
var data = {
OutputFormat: "mp3",
OutputS3BucketName: "videoanalyzerbucket",
Text: "Hello David, How are you?",
TextType: "text",
VoiceId: "Joanna",
SampleRate: "22050",
};
return await pollyClient.send(new StartSpeechSynthesisTaskCommand(data));
},
})