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Freshchat ACTION

Update Conversation

Updates a conversation's status, assignment, or properties. See the documentation
  • Action
  • Writes data
  • Destructive
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshchat account once, then configure and run Update Conversation from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshchat-update-conversation-status",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshchat: { authProvisionId: "apn_xxxxxxx" },
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Conversation inputs
Property Type Description
userId User ID string
The ID of a user
Required Dynamic
conversationId Conversation ID string
The ID of a conversation
Required Dynamic
status Status string
Status of the conversation
Required
agentId Agent ID string
The ID of an agent to assign the conversation to. Required if status is assigned. Pass empty string to unassign.
Optional Dynamic
groupId Group ID string
The ID of a group to assign the conversation to. Pass empty string to unassign.
Optional Dynamic
priority Priority string
Priority level of the conversation
Optional
customProperties Custom Properties object
Custom conversation properties as key-value pairs. Keys should be prefixed with cf_. Example: {"cf_department": "Sales", "cf_region": "West"}
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshchat-update-conversation-status
Version
0.0.5
App
Freshchat
Authentication
API key
Read-only
No
Destructive
Yes
Open world
Yes