Freshchat icon

CONNECT APP

Build with Freshchat

Customer Messaging, Live Chat & Chatbots

Help Desk & Support

  • API key

MCP

Give your agent Freshchat tools

Every Freshchat action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Freshchat account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "freshchat",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Fetch Conversation Details:
const result = await mcp.callTool({
  name: "freshchat-fetch-conversation-details",
  arguments: {
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})

SDK

Run Freshchat actions from your backend

Connect a user's Freshchat account once, then run Fetch Conversation Details on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshchat-fetch-conversation-details",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshchat: { authProvisionId: "apn_xxxxxxx" },
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})

MULTI-APP

Use Freshchat with other popular apps

Most products don't stop at one integration. Pair Freshchat with the other apps your users rely on, and ship use cases that span both.

REFERENCE

App details

Reference metadata for the Freshchat connector in the Pipedream registry.

App slug
freshchat
Authentication
API key
Categories
Help Desk & Support
Actions
10
Triggers
2
API proxy
Not available