# Update Conversation — Freshchat

> Updates a conversation's status, assignment, or properties. See the documentation

- Key: `freshchat-update-conversation-status`
- Type: Action (Write)
- Version: 0.0.5
- App: Freshchat (`freshchat`) — https://pipedream.com/apps/freshchat.md
- This page (HTML): https://pipedream.com/apps/freshchat/actions/update-conversation-status
- Hints: destructive · open-world
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/freshchat/actions/update-conversation-status/update-conversation-status.mjs

## Description

Updates a conversation's status, assignment, or properties. [See the documentation](https://developers.freshchat.com/api/#update_a_conversation)

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `userId` | `string` | Yes | The ID of a user Options are loaded from the connected account. |
| `conversationId` | `string` | Yes | The ID of a conversation Options are loaded from the connected account. |
| `status` | `string` | Yes | Status of the conversation |
| `agentId` | `string` | No | The ID of an agent to assign the conversation to. Required if status is assigned. Pass empty string to unassign. Options are loaded from the connected account. |
| `groupId` | `string` | No | The ID of a group to assign the conversation to. Pass empty string to unassign. Options are loaded from the connected account. |
| `priority` | `string` | No | Priority level of the conversation |
| `customProperties` | `object` | No | Custom conversation properties as key-value pairs. Keys should be prefixed with cf_. Example: {"cf_department": "Sales", "cf_region": "West"} |

## Run it

**MCP**

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "freshchat",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
  name: "freshchat-update-conversation-status",
  arguments: {
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})
```

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshchat-update-conversation-status",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshchat: { authProvisionId: "apn_xxxxxxx" },
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})

console.log(result)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "freshchat-update-conversation-status",
    "configured_props": {
      "freshchat": { "authProvisionId": "apn_xxxxxxx" },
      "userId": "User ID",
      "conversationId": "Conversation ID"
    }
  }'
```

---

- App: https://pipedream.com/apps/freshchat.md · All apps: https://pipedream.com/apps