Followup
FollowUp for email is a lightweight productivity suite that keeps your conversations and tasks from slipping through the cracks.
Integrate the Followup API with the Zendesk API
Setup the Followup API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Followup and Zendesk remarkably fast. Free for developers.
Popular Followup and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Followup#
The Followup API facilitates the automation of email follow-ups, allowing users to schedule, track, and manage follow-up emails directly within their workflow. By integrating with Pipedream, you can leverage the API to craft intricate automation sequences that can improve response rates, ensure timely engagements, and enhance overall email productivity. Taking advantage of Pipedream's serverless platform, you can connect the Followup API with hundreds of other services to streamline communication tasks, set up reminders, or trigger actions based on email interactions.
Connect Followup#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
followup: {
type: "app",
app: "followup",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.followup.cc/v1/reminders.json`,
params: {
api_key: `${this.followup.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})