New Conversation from Drift API

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New Conversation from the Drift API

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Getting Started#

Trigger a workflow on New Conversation with Drift API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the New Conversation trigger
1. Connect your Drift account
2. Configure Polling Interval
Add steps to connect to 2,700+ APIs using code and no-code building blocks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Conversation on Drift

Description:Emit new when a new conversation is started in Drift. [See the documentations](https://devdocs.drift.com/docs/retrieve-a-conversation)

Version:0.0.1

Key:drift-new-conversation

View on GitHub

Code#

import drift from "../../drift.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "drift-new-conversation",
  name: "New Conversation",
  description: "Emit new when a new conversation is started in Drift. [See the documentations](https://devdocs.drift.com/docs/retrieve-a-conversation)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    drift,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      label: "Polling Interval",
      description: "How often to poll Drift for new conversations.",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },

  async run({ $ }) {
    const {
      db, drift,
    } = this;

    const conversations = [];

    const result = await drift._makeRequest({
      $,
      path: "/conversations/list?limit=100&statusId=1",
    });

    if (!result.data.length) {
      console.log("No conversations found.");
      return;
    };

    const lastConversation = await db.get("lastConversation");

    if (!lastConversation) {
      await db.set("lastConversation", result.data[0].id);
      console.log(`Initialized with ID ${result.data[0].id}.`);
      return;
    };

    let isEnough = result.data.some((obj) => obj.id === lastConversation);

    conversations.push(...result.data);

    let nextUrl = result.links?.next;

    while (!isEnough && nextUrl) {
      const next = await drift.getNextPage($, nextUrl);
      isEnough = next.data.some((obj) => obj.id === lastConversation);
      conversations.push(...next.data);
      nextUrl = next.links?.next;
    };

    conversations.sort((a, b) => a.id - b.id);

    const lastConvIndex = conversations.findIndex((obj) => obj.id === lastConversation);

    if (lastConvIndex === -1) {
      throw new Error ("lastConversation not found in fetched data. Skipping emit.");
    };

    if (lastConvIndex + 1 === conversations.length) {
      console.log("No new conversations found");
      return;
    };

    for (let i = lastConvIndex + 1; i < conversations.length; i++) {

      this.$emit(conversations[i], {
        id: conversations[i].id,
        summary: `New conversation with ID ${conversations[i].contactId}`,
        ts: conversations[i].createdAt,
      });

    };

    const lastConvId = conversations[conversations.length - 1].id;
    await db.set("lastConversation", lastConvId);
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Drift	`drift`	`app`	This component uses the Drift app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling Interval	`timer`	`$.interface.timer`	How often to poll Drift for new conversations.

Authentication#

Drift uses OAuth authentication. When you connect your Drift account, Pipedream will open a popup window where you can sign into Drift and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Drift API.

Pipedream requests the following authorization scopes when you connect your account:

contact_readcontact_writeall_contact_readconversation_writeconversation_readuser_writeuser_readaccount_readaccount_writeplaybook_read