Integrate the Customer.io API with the Zendesk API

Setup the Customer.io API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Customer.io and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Customer.io with Zendesk#

Add Customers to Segment with Customer.io API on New Ticket (Instant) from Zendesk API

Zendesk + Customer.io

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Add Customers to Segment with Customer.io API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Customer.io

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Add Customers to Segment with Customer.io API on Ticket Closed (Instant) from Zendesk API

Zendesk + Customer.io

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Add Customers to Segment with Customer.io API on Ticket Pended (Instant) from Zendesk API

Zendesk + Customer.io

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Add Customers to Segment with Customer.io API on Ticket Solved (Instant) from Zendesk API

Zendesk + Customer.io

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Popular Customer.io and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Customer.io and Zendesk Actions#

Add Customers to Segment with the Customer.io API

Add people to a manual segment by ID. You are limited to 1000 customer IDs per request. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create or Update Customer with the Customer.io API

Creates or update a customer. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Event To with the Customer.io API

Sends an event to Customer.io. See the docs here

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Overview of Customer.io#

Customer.io is a versatile automation tool that allows you to harness the power of email, SMS, and push notifications to create personalized customer experiences. With its comprehensive API, Customer.io enables you to track customer interactions, segment audiences, and trigger targeted communications based on user behavior and data. By leveraging Pipedream, you can easily connect Customer.io to various other services and APIs to automate complex workflows, synthesize data, and respond to events in real-time.

Connect Customer.io#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    customer_io: {
      type: "app",
      app: "customer_io",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://track.customer.io/api/v1/accounts/region`,
      auth: {
        username: `${this.customer_io.$auth.site_id}`,
        password: `${this.customer_io.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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