Crisp

The all-in-one business messaging platform that gathers teams, conversations, data and knowledge, around one place.

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Crisp API Integrations

Build and run workflows using the Crisp API. Use 1000s of source-available triggers and actions across 2,200+ apps. Or write custom code to integrate any app or API in seconds.

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Overview

The Crisp API allows you to tap into the capabilities of the Crisp Chat platform, which includes managing conversations, updating user information, and handling various customer support interactions programmatically. With Pipedream's integration, you can create bespoke workflows that automate actions based on events in Crisp or connect Crisp with other services to streamline customer engagement and support processes. These automations can help in managing leads, providing real-time support notifications, syncing customer data across platforms, and more.

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import Crisp from 'crisp-api';

export default defineComponent({
  props: {
    crisp: {
      type: "app",
      app: "crisp",
    }
  },
  async run({steps, $}) {
    const client = new Crisp();

    client.authenticateTier("plugin", this.crisp.$auth.identifier, this.crisp.$auth.key);

    return await client.website.listConversations(this.crisp.$auth.website_id, 1)
  },
})

Choose an API to Connect with Crisp API

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-
24
of
2,200+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Premium
Salesforce
Salesforce
Web services API for interacting with Salesforce
Premium
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Premium
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify
Shopify
Shopify is a complete commerce platform that lets anyone start, manage, and grow a business. You can use Shopify to build an online store, manage sales, market to customers, and accept payments in digital and physical locations.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Sync Support Tickets to a CRM: Automate the creation of tickets in your CRM system like Salesforce or HubSpot whenever a new conversation is started in Crisp. This ensures that every customer interaction is logged and can be followed up on by your sales or support team, keeping all customer-related data in one place.

  • Real-Time Slack Notifications for High-Priority Issues: Set up a Pipedream workflow that listens for specific keywords or tags in Crisp conversations and sends an immediate alert to a dedicated Slack channel. This enables your support team to respond quickly to urgent customer issues.

  • Automate Customer Follow-ups with Email Marketing Tools: After resolving a conversation in Crisp, trigger a workflow that adds the customer to a follow-up campaign in email marketing platforms like Mailchimp or SendGrid. This can help in nurturing customer relationships and gathering feedback on the support experience.

Authentication

Name Slug: crisp

Crisp uses API keys for authentication. When you connect your Crisp account, Pipedream securely stores the keys so you can easily authenticate to Crisp APIs in both code and no-code steps.

Generate Your Token Keypair

Authentication keys can be generated as explained below:

  1. Go to the Crisp Marketplace
  2. Sign in or create an account (this account is different from your main Crisp account);
  3. Once logged-in, go to Plugins and click on the New Plugin button;
  4. Select the plugin type, in this case Private;
  5. Give your plugin a name, eg. "Integration", and hit Create and name it "Pipedream"
  6. On the plugin page, go to Tokens and scroll down to Production
  7. Click on "Ask a production token", and pick the scopes you require
  8. Click on "Request production token"; (wait that your submission gets approved, this can take a few minutes)
  9. Once accepted, come back to Tokens, and copy your Production token keypair into the fields below
  10. Finally, install the plugin on all websites you need to use it for (using the private install link, provided in the Settings section under Danger Zone / Visibility);

Your token is provided to you as a keypair containing two secret values: identifier and key, which you need to keep private at any time.

Finding your Website ID

The WebsiteID is available inside your account settings.

To access it, follow the following steps:

  1. Click on "Settings"
  2. Click on "Website Settings"
  3. Select the inbox for which you want to grab the WebsiteID and click "Settings"
  4. Click on "Setup Instructions"

Copy and paste this website ID into the field below

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo