Crisp
The all-in-one business messaging platform that gathers teams, conversations, data and knowledge, around one place.
Go to siteCrisp API Integrations
Build and run workflows using the Crisp API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Crisp API allows you to tap into the capabilities of the Crisp Chat platform, which includes managing conversations, updating user information, and handling various customer support interactions programmatically. With Pipedream's integration, you can create bespoke workflows that automate actions based on events in Crisp or connect Crisp with other services to streamline customer engagement and support processes. These automations can help in managing leads, providing real-time support notifications, syncing customer data across platforms, and more.
import Crisp from 'crisp-api';
export default defineComponent({
props: {
crisp: {
type: "app",
app: "crisp",
}
},
async run({steps, $}) {
const client = new Crisp();
client.authenticateTier("plugin", this.crisp.$auth.identifier, this.crisp.$auth.key);
return await client.website.listConversations(this.crisp.$auth.website_id, 1)
},
})
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Example Use Cases#
Sync Support Tickets to a CRM: Automate the creation of tickets in your CRM system like Salesforce or HubSpot whenever a new conversation is started in Crisp. This ensures that every customer interaction is logged and can be followed up on by your sales or support team, keeping all customer-related data in one place.
Real-Time Slack Notifications for High-Priority Issues: Set up a Pipedream workflow that listens for specific keywords or tags in Crisp conversations and sends an immediate alert to a dedicated Slack channel. This enables your support team to respond quickly to urgent customer issues.
Automate Customer Follow-ups with Email Marketing Tools: After resolving a conversation in Crisp, trigger a workflow that adds the customer to a follow-up campaign in email marketing platforms like Mailchimp or SendGrid. This can help in nurturing customer relationships and gathering feedback on the support experience.
Authentication#
Crisp uses API keys for authentication. When you connect your Crisp account, Pipedream securely stores the keys so you can easily authenticate to Crisp APIs in both code and no-code steps.
Generate Your Token Keypair
Authentication keys can be generated as explained below:
- Go to the Crisp Marketplace
- Sign in or create an account (this account is different from your main Crisp account);
- Once logged-in, go to Plugins and click on the New Plugin button;
- Select the plugin type, in this case Private;
- Give your plugin a name, eg. "Integration", and hit Create and name it "Pipedream"
- On the plugin page, go to Tokens and scroll down to Production
- Click on "Ask a production token", and pick the scopes you require
- Click on "Request production token"; (wait that your submission gets approved, this can take a few minutes)
- Once accepted, come back to Tokens, and copy your Production token keypair into the fields below
- Finally, install the plugin on all websites you need to use it for (using the private install link, provided in the Settings section under Danger Zone / Visibility);
Your token is provided to you as a keypair containing two secret values: identifier and key, which you need to keep private at any time.
Finding your Website ID
The WebsiteID is available inside your account settings.
To access it, follow the following steps:
- Click on "Settings"
- Click on "Website Settings"
- Select the inbox for which you want to grab the WebsiteID and click "Settings"
- Click on "Setup Instructions"
Copy and paste this website ID into the field below