Crisp
The all-in-one business messaging platform that gathers teams, conversations, data and knowledge, around one place.
Integrate the Crisp API with the Zendesk API
Setup the Crisp API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Crisp and Zendesk remarkably fast. Free for developers.
Popular Crisp and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Crisp#
The Crisp API allows you to tap into the capabilities of the Crisp Chat platform, which includes managing conversations, updating user information, and handling various customer support interactions programmatically. With Pipedream's integration, you can create bespoke workflows that automate actions based on events in Crisp or connect Crisp with other services to streamline customer engagement and support processes. These automations can help in managing leads, providing real-time support notifications, syncing customer data across platforms, and more.
Connect Crisp#
import Crisp from 'crisp-api';
export default defineComponent({
props: {
crisp: {
type: "app",
app: "crisp",
}
},
async run({steps, $}) {
const client = new Crisp();
client.authenticateTier("plugin", this.crisp.$auth.identifier, this.crisp.$auth.key);
return await client.website.listConversations(this.crisp.$auth.website_id, 1)
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})