Create Case with ServiceNow API on New Event from Confection API

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Trigger workflow on

New Event from the Confection API

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Create Case with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Confection trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Event trigger
1. Connect your Confection account
2. Configure timer
3. Configure Event Name
Configure the Create Case action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Channel Name
7. Optional- Configure Account ID
8. Optional- Configure Contact ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Event on Confection

Description:Emit new event when a UUID receives a value for the configured **Event Name**. The latest value as well a history of all values ever received for that **Event Name** will be returned.

Version:0.1.0

Key:confection-new-event

View on GitHub

Confection Overview#

Confection API provides a robust solution for collecting, managing, and utilizing user data in compliance with privacy regulations. It helps businesses capture data lost due to ad blockers and privacy tech, ensuring you don't miss out on valuable insights. With Pipedream, you can harness this data in real-time, triggering actions, analyzing trends, or integrating with other services for a comprehensive data strategy.

Trigger Code#

import common from "../common.mjs";
import confection from "../../confection.app.mjs";

export default {
  key: "confection-new-event",
  name: "New Event",
  version: "0.1.0",
  dedupe: "unique",
  type: "source",
  description:
    "Emit new event when a UUID receives a value for the configured **Event Name**. The latest value as well a history of all values ever received for that **Event Name** will be returned.",
  props: {
    ...common.props,
    eventName: {
      propDefinition: [
        confection,
        "eventName",
      ],
      description:
        "Provide the event name to watch. All accounts have `loadtime` & `pageviewBatch` events by default.",
    },
  },
  methods: {
    ...common.methods,
    /**
     * Get summary for the triggered event
     *
     * @param {string} uuid - Emitted data UUID
     */
    getSummary(uuid) {
      return `New ${this.eventName} event with UUID: ${uuid}`;
    },
    /**
     * Get data from Confection Live API
     *
     * @param {string} lastTimestamp - Start of results time frame
     * @param {string} timestamp - End of results time frame
     */
    getSourceData(lastTimestamp, timestamp) {
      return this.confection.getNewEvent(
        this.eventName,
        lastTimestamp,
        timestamp,
      );
    },
  },
  run: common.run,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Confection	`confection`	`app`	This component uses the Confection app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Event Name	`eventName`	`string`	Provide the event name to watch. All accounts have `loadtime` & `pageviewBatch` events by default.

Trigger Authentication#

Confection uses API keys for authentication. When you connect your Confection account, Pipedream securely stores the keys so you can easily authenticate to Confection APIs in both code and no-code steps.

Find your account ID and API keys here: https://dashboard.confection.io/my-keys

Need an account? Using Confection for the first time? Please see our quick-start guide: https://confection.io/quick-start/pipedream

About Confection#

Confection collects, stores, and distributes data in a way that's unaffected by client-side disruptions involving cookies, cross-domain scripts, and device IDs. It's also compliant with global privacy laws so it’s good for people too.

Action#

Create Case on ServiceNow

Description:Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-case

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-case",
  name: "Create Case",
  description: "Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "caseSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    channelName: {
      propDefinition: [
        servicenow,
        "channelName",
      ],
    },
    accountId: {
      propDefinition: [
        servicenow,
        "accountId",
      ],
    },
    contactId: {
      propDefinition: [
        servicenow,
        "contactId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      channelName,
      accountId,
      contactId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(channelName);

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: accountId,
      customer_contact: contactId,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Case",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created a case.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }`
Status	`status`	`string`	The current status of the ticket.
Channel Name	`channelName`	`string`	The channel (`contact_type`) that the ticket was created through.
Account ID	`accountId`	`string`	`Sys_id` of the account related to the case.
Contact ID	`contactId`	`string`	`Sys_id` of the contact related to the case.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

About ServiceNow#

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Popular Triggers#

New Event from the Confection API

Emit new event when a UUID receives a value for the configured Event Name. The latest value as well a history of all values ever received for that Event Name will be returned.

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New Field Value from the Confection API

Emit new event when the UUID is significant enough to be classified as a lead. You define the field of significance and if a UUID gets a value for this field, it will trigger.

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New or Updated Leads from the Confection API

Emit new event when any UUID is created or updated. To learn more about how Confection handles UUIDs, visit https://confection.io/main/demo/#uuid

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Popular Actions#

Get Full Details of UUID with the Confection API

This action will retrieve the full details of a specified UUID.

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Get Related UUIDs with the Confection API

This action will retrieve all UUIDs that have a likeness score of at least 50 (default) with the provided UUID. The likeness score can be customized in configuration.

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Create Case with the ServiceNow API

Creates a new case record in ServiceNow. See the docs here

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Create Incident with the ServiceNow API

Creates a new incident record in ServiceNow. See the docs here

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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