CommPeak
Cloud Contact Center Solutions That Boost Sales.
Integrate the CommPeak API with the Zendesk API
Setup the CommPeak API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate CommPeak and Zendesk remarkably fast. Free for developers.
Popular Ways to Connect CommPeak with Zendesk#
Popular CommPeak and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular CommPeak and Zendesk Actions#
Get account information such as balance and tariffs. See the documentation
Get results for a bulk lookup operation. See the documentation
Perform validation or lookup for a single phone number. See the documentation
Overview of CommPeak#
The CommPeak API offers a suite of telecommunication services, such as sending SMS messages, making voice calls, and managing phone numbers. In Pipedream, harnessing this API lets you automate communication processes, integrate telephony features into your workflows, and connect them with other apps for enhanced functionality. Think of orchestrating SMS notifications based on certain triggers or automating call logs syncing to a database. CommPeak's capabilities, when combined with Pipedream's serverless platform, can streamline complex communication tasks and create powerful, event-driven automations.
Connect CommPeak#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
commpeak: {
type: "app",
app: "commpeak",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://hlr.commpeak.com/info`,
headers: {
"Accept": `application/json`,
"Authorization": `${this.commpeak.$auth.api_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})