CiviCRM
CiviCRM is web-based, open source, Constituent Relationship Management (CRM) software geared toward meeting the needs of non-profit and other civic-sector organizations.
Integrate the CiviCRM API with the Zendesk API
Setup the CiviCRM API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate CiviCRM and Zendesk remarkably fast. Free for developers.
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Popular CiviCRM and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of CiviCRM#
The CiviCRM API allows interaction with the CiviCRM ecosystem, enabling you to manage contacts, contributions, events, memberships, and more directly via Pipedream. With Pipedream's serverless platform, you can create workflows that automate tasks, sync data across apps, and respond to webhooks. Using Pipedream, you can harness the CiviCRM API to craft custom integrations that trigger actions within CiviCRM or sync data with other tools, without managing infrastructure.
Connect CiviCRM#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
civicrm: {
type: "app",
app: "civicrm",
}
},
async run({steps, $}) {
const base64 = Buffer.from(this.civicrm.$auth.username+":"+this.civicrm.$auth.password).toString('base64');
return await axios($, {
method: "POST",
url: `https://${this.civicrm.$auth.url}/civicrm/ajax/api4/Contact/get`,
headers: {
"X-Civi-Auth": `Basic ${base64}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies