Integrate the chatra API with the ServiceNow API

Setup the chatra API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate chatra and ServiceNow remarkably fast. Free for developers.

Popular chatra and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of chatra#

The Chatra API enables the automation of customer support processes by allowing the programmatic sending of messages, retrieval of chat history, and management of ongoing conversations. With Pipedream's serverless platform, you can harness this API to integrate real-time chat capabilities with other applications, set up automated responses based on specific triggers, and analyze customer interactions to enhance support strategies.

Connect chatra#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatra: {
      type: "app",
      app: "chatra",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.chatra.io/api/messages/XGDsxHtLppJTJ3vZk`,
      headers: {
        "Content-Type": `application/json`,
        "Authorization": `Chatra.Simple ${this.chatra.$auth.public_key}:${this.chatra.$auth.secret_key}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})