Integrate the Chatlayer API with the ServiceNow API

Setup the Chatlayer API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Chatlayer and ServiceNow remarkably fast. Free for developers.

Popular Chatlayer and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Chatlayer#

The Chatlayer API by Sinch allows developers to integrate advanced chatbot functionalities into their applications, enabling AI-driven conversations across various channels like web, mobile, and social media platforms. With Pipedream, you can automate workflows involving the Chatlayer API to facilitate seamless interactions, gather user insights, and streamline communications. This integration can help in automating responses, analyzing sentiment, and managing user data in real-time, thus enhancing user engagement through personalized and context-aware dialogues.

Connect Chatlayer#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatlayer: {
      type: "app",
      app: "chatlayer",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.chatlayer.$auth.url}/v1/bots`,
      headers: {
        Authorization: `Bearer ${this.chatlayer.$auth.access_token}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})