Basin

Deploy a powerful, easy-to-configure form backend without writing a single line of server side code.

Integrate the Basin API with the Zendesk API

Setup the Basin API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Basin and Zendesk remarkably fast. Free for developers.

Create Ticket with Zendesk API on New Submission Received from Basin API
Basin + Zendesk
 
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Delete Ticket with Zendesk API on New Submission Received from Basin API
Basin + Zendesk
 
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Update Ticket with Zendesk API on New Submission Received from Basin API
Basin + Zendesk
 
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New Submission Received from the Basin API

Emit new event on each new form submission received.

 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of Basin

The Basin API provides a powerful platform for automating form submissions, gathering feedback, and conducting surveys with ease. By leveraging the Pipedream's serverless execution model, you can trigger workflows in response to new form submissions, process and analyze the data, and take action in countless other apps. Whether you're routing form data to a CRM, generating support tickets, or synthesizing customer insights, Basin on Pipedream simplifies these tasks with its event-driven architecture and seamless integrations.

Connect Basin

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    basin: {
      type: "app",
      app: "basin",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://usebasin.com/api/v1/submissions`,
      params: {
        api_token: `${this.basin.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})