Acquire
Unified customer service platform
Integrate the Acquire API with the Zendesk API
Setup the Acquire API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Acquire and Zendesk remarkably fast. Free for developers.
Popular Acquire and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Acquire#
The Acquire API integrates customer support tools into your apps, enabling live chat, voice and video calls, co-browsing, and AI chatbots. With Pipedream, you can automate customer interaction workflows, sync support tickets with other platforms, or trigger actions based on customer behavior. Pipedream's serverless platform allows you to connect Acquire with hundreds of other apps for seamless automation, all with minimal coding.
Connect Acquire#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
acquire: {
type: "app",
app: "acquire",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.acquire.$auth.account_id}.acquire.io/api/v1/account/department`,
headers: {
Authorization: `Bearer ${this.acquire.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})