Delete Ticket with Zendesk API on New Response (Instant) from Tally API

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New Response (Instant) from the Tally API

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Delete Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Tally trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Response (Instant) trigger
1. Connect your Tally account
2. Select a Form
Configure the Delete Ticket action
1. Connect your Zendesk account
2. Select a Ticket ID
3. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Response (Instant) on Tally

Description:Emit new event on each form message. [See the documentation](https://tallyso.notion.site/Tally-OAuth-2-reference-d0442c679a464664823628f675f43454)

Version:0.0.5

Key:tally-new-response

View on GitHub

Tally Overview#

The Tally API offers a suite of automation capabilities for Tally, a form-building platform that allows users to create forms without needing to code. Leveraging this API within Pipedream can supercharge your data collection and processing. With Pipedream, you can react to form submissions in real-time, sync data to other services, and customize your workflows to suit various use cases including data analysis, lead capture, and feedback management.

Trigger Code#

import common from "../common/common.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  name: "New Response (Instant)",
  version: "0.0.5",
  key: "tally-new-response",
  description: "Emit new event on each form message. [See the documentation](https://tallyso.notion.site/Tally-OAuth-2-reference-d0442c679a464664823628f675f43454)",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookEventTypes() {
      return [
        "FORM_RESPONSE",
      ];
    },
    emitEvent(response) {
      const data = response.raw_webhook_event.data;
      this.$emit(response, {
        id: data.responseId,
        summary: `New response for ${data.formName} form`,
        ts: Date.parse(data.createdAt),
      });
    },
    getSingleResponse(field) {
      const fieldValue = Array.isArray(field.value)
        ? field.value[0]
        : field.value;
      const { text } = field.options.find(({ id }) => id === fieldValue);
      return text;
    },
    getMultipeResponses(field) {
      return (field.options.filter(({ id }) => field.value.includes(id)).map(({ text }) => text))
        .join();
    },
    getSortedOptionsText(field) {
      const idToTextMap = new Map(
        field?.options.map(({
          id, text,
        }) => [
          id,
          text,
        ]),
      );
      const orderedTexts = field?.value.map((id) => idToTextMap.get(id));
      return orderedTexts?.join();
    },
    getUrlResponse(field) {
      return (field.value.map(({ url }) => url)).join();
    },
  },
  async run(event) {
    const fields = event?.body?.data?.fields;
    if (!fields.length) {
      return;
    }

    const data = {
      form_response_parsed: {},
    };
    let formResponseString = "";

    for (const field of fields) {
      if (!field.value) {
        continue;
      }
      let parsedAnswer = field.value;
      if (field.type === "MULTIPLE_CHOICE") {
        parsedAnswer = this.getSingleResponse(field);
      }
      if (field.type === "CHECKBOXES" || field.type === "DROPDOWN" || field.type === "MULTI_SELECT") {
        if (!field.options) {
          continue;
        }
        parsedAnswer = this.getMultipeResponses(field);
      }
      if (field.type === "RANKING") {
        parsedAnswer = this.getSortedOptionsText(field);
      }
      if (field.type === "FILE_UPLOAD" || field.type === "SIGNATURE") {
        parsedAnswer = this.getUrlResponse(field);
      }
      if (field.type === "MATRIX") {
        const rows = Object.keys(field.value);
        let answers = [];
        for (const rowId of rows) {
          const row = (field.rows.find(({ id }) => id === rowId)).text;
          const columnId = field.value[rowId][0];
          const column = (field.columns.find(({ id }) => id === columnId)).text;
          answers.push(`${row} ${column}`);
        }
        parsedAnswer = answers.join();
      }

      const label = field.label || field.key;

      data.form_response_parsed[label] = parsedAnswer;
      formResponseString += `### ${label}\n${parsedAnswer}\n`;
    }

    data.form_response_string = formResponseString;
    data.raw_webhook_event = event.body;

    this.emitEvent(data);
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Tally	`tally`	`app`	This component uses the Tally app.
Form	`formId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.

Trigger Authentication#

Tally uses OAuth authentication. When you connect your Tally account, Pipedream will open a popup window where you can sign into Tally and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Tally API.

Pipedream requests the following authorization scopes when you connect your account:

userformsresponseswebhooks

About Tally#

Tally is the simplest way to create beautiful forms & surveys, for free.

Action#

Delete Ticket on Zendesk

Description:Deletes a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket).

Version:0.1.2

Key:zendesk-delete-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-delete-ticket",
  name: "Delete Ticket",
  description: "Deletes a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketId: {
      propDefinition: [
        app,
        "ticketId",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    deleteTicket({
      ticketId, ...args
    } = {}) {
      return this.app.delete({
        path: `/tickets/${ticketId}`,
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketId,
      customSubdomain,
    } = this;

    await this.deleteTicket({
      step,
      ticketId,
      customSubdomain,
    });

    step.export("$summary", "Successfully deleted ticket");

    return true;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

Delete Ticket with Zendesk API on New Response (Instant) from Tally API

Pipedream makes it easy to connect APIs for Zendesk, Tally and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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