Create Ticket with Zendesk API on New Signature Completed (Instant) from Boloforms API

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New Signature Completed (Instant) from the Boloforms API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Boloforms trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Signature Completed (Instant) trigger
1. Connect your Boloforms account
2. Configure Webhook Name
3. Select one or more Document ID
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Signature Completed (Instant) on Boloforms

Description:Emit new event when a PDF document is fully signed. [See the documentation](https://help.boloforms.com/en/collections/8024362-webhooks)

Version:0.0.1

Key:boloforms-new-signature-completed-instant

View on GitHub

Boloforms Overview#

Boloforms is a powerful tool designed to handle form submissions without the need for a server. With the Boloforms API, you can dynamically process, store, and manage form submissions. By integrating Boloforms with Pipedream, you can automate workflows, trigger actions in other apps, and streamline data management, making it an excellent choice for businesses and developers looking to enhance their form handling capabilities. Pipedream's capabilities allow you to connect Boloforms data with numerous other services like email platforms, databases, and CRM systems to enhance functionality and automate routine tasks.

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "boloforms-new-signature-completed-instant",
  name: "New Signature Completed (Instant)",
  description: "Emit new event when a PDF document is fully signed. [See the documentation](https://help.boloforms.com/en/collections/8024362-webhooks)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    documentId: {
      propDefinition: [
        common.props.boloforms,
        "documentId",
      ],
      withLabel: true,
    },
  },
  methods: {
    ...common.methods,
    getWebhookEvent() {
      return "new_signature_completed";
    },
    getSummary(body) {
      return `Document ${body.documentId} fully signed`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Boloforms	`boloforms`	`app`	This component uses the Boloforms app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Webhook Name	`webhookName`	`string`	The name of the webhook to identify on the BoloForms platform.
Document ID	`documentId`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

Boloforms uses API keys for authentication. When you connect your Boloforms account, Pipedream securely stores the keys so you can easily authenticate to Boloforms APIs in both code and no-code steps.

To retrieve your API Key and Workspace ID,

Navigate to your Boloforms account and sign in
Click the "Settings" menu on the left bottom.
Go to “API Key”.

About Boloforms#

Take Digital Signatures in PDF & forms | Best Digital software | Affordable Digital Signature Software.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

Create Ticket with Zendesk API on New Signature Completed (Instant) from Boloforms API

Pipedream makes it easy to connect APIs for Zendesk, Boloforms and 2,200+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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