Create Ticket with Zendesk API on New Or Updated Row from Microsoft SQL Server API

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Trigger workflow on

New Or Updated Row from the Microsoft SQL Server API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Microsoft SQL Server trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Or Updated Row trigger
1. Connect your Microsoft SQL Server account
2. Configure Polling schedule
3. Select a Table
4. Select a Column
5. Select a Timestamp Column
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Or Updated Row on Microsoft SQL Server

Description:Triggers when a new row is added or an existing row is updated. [See the documentation](https://learn.microsoft.com/en-us/sql/t-sql/queries/select-transact-sql?view=sql-server-ver16)

Version:0.0.5

Key:microsoft_sql_server-new-or-updated-row

View on GitHub

Microsoft SQL Server Overview#

With the Microsoft SQL Server API on Pipedream, you can automate your database operations and create powerful integrations. This API allows you to execute queries, manage databases, and trigger actions based on data changes. Implementing workflows that react to database events, manipulate data, or synchronize SQL Server data with other services, becomes effortless with Pipedream's serverless platform.

Trigger Code#

import { v4 as uuidv4 } from "uuid";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "microsoft_sql_server-new-or-updated-row",
  name: "New Or Updated Row",
  description: "Triggers when a new row is added or an existing row is updated. [See the documentation](https://learn.microsoft.com/en-us/sql/t-sql/queries/select-transact-sql?view=sql-server-ver16)",
  type: "source",
  version: "0.0.5",
  dedupe: "unique",
  props: {
    ...common.props,
    table: {
      propDefinition: [
        common.props.app,
        "table",
      ],
    },
    column: {
      description: "The column is used to create a raw number for pagination.",
      propDefinition: [
        common.props.app,
        "column",
        ({ table }) => ({
          table,
        }),
      ],
    },
    timestampColumn: {
      propDefinition: [
        common.props.app,
        "column",
        ({ table }) => ({
          table,
        }),
      ],
      label: "Timestamp Column",
      description: "A datetime column, such as 'date_updated' or 'last_modified' that is set to the current datetime when a row is updated.",
    },
  },
  methods: {
    ...common.methods,
    getResourceName() {
      return "recordset";
    },
    getResourceFn() {
      return this.app.listResources;
    },
    getResourceFnArgs() {
      const {
        table,
        column,
      } = this;
      return {
        table,
        column,
      };
    },
    generateMeta() {
      return {
        id: uuidv4(),
        summary: "New Row Added/Updated",
        ts: Date.now(),
      };
    },
    processResources(resources) {
      const lastTs = this.getLastTs();
      let maxTs = lastTs;

      for (const resource of resources) {
        delete resource.pdId;
        const ts = Date.parse(resource[this.timestampColumn]);
        if (ts > lastTs) {
          this.$emit(resource, this.generateMeta(resource));
          if (ts > maxTs) {
            maxTs = ts;
          }
        }
      }

      this.setLastTs(maxTs);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Microsoft SQL Server	`app`	`app`	This component uses the Microsoft SQL Server app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the API
Table	`table`	`string`	Select a value from the drop down menu.
Column	`column`	`string`	Select a value from the drop down menu.
Timestamp Column	`timestampColumn`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Microsoft SQL Server uses API keys for authentication. When you connect your Microsoft SQL Server account, Pipedream securely stores the keys so you can easily authenticate to Microsoft SQL Server APIs in both code and no-code steps.

Before you connect to your Microsoft SQL Server database from Pipedream, please make sure your database is either:

Accessible from the public internet (You may need to add a firewall rule on 0.0.0.0/0 on port 1433), or
Accessible from a static IP that you've configured from a VPC in Pipedream, and enabled the workflow to connect through that VPC

About Microsoft SQL Server#

Unleash the power of your data—on-premises, in the cloud, or at the edge—and reveal insights to transform your business.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

Create Ticket with Zendesk API on New Or Updated Row from Microsoft SQL Server API

Pipedream makes it easy to connect APIs for Zendesk, Microsoft SQL Server and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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