Create Ticket with RepairShopr API on New Submission from Typeform API

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Trigger workflow on

New Submission from the Typeform API

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Create Ticket with the RepairShopr API

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Getting Started#

This integration creates a workflow with a Typeform trigger and RepairShopr action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Submission trigger
1. Connect your Typeform account
2. Select a Form
Configure the Create Ticket action
1. Connect your RepairShopr account
2. Select a Customer ID
3. Optional- Configure Ticket Type ID
4. Optional- Configure Number
5. Configure Subject
6. Optional- Configure Due Date
7. Optional- Configure Start At
8. Optional- Configure End At
9. Select a Problem Type
10. Optional- Select a Status
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Submission on Typeform

Description:Emit new submission

Version:0.0.8

Key:typeform-new-submission

View on GitHub

Typeform Overview#

The Typeform API furnishes you with the means to create dynamic forms and collect user responses in real-time. By leveraging this API within Pipedream's serverless platform, you can automate workflows to process this data, integrate seamlessly with other services, and react to form submissions instantaneously. This empowers you to craft tailored responses, synchronize with databases, trigger email campaigns, or even manage event registrations without manual intervention.

Trigger Code#

import { createHmac } from "crypto";
import sampleEmit from "./test-event.mjs";
import { uuid } from "uuidv4";
import common from "../common/common.mjs";
import constants from "../../constants.mjs";
import utils from "../common/utils.mjs";

const { typeform } = common.props;
const { parseIsoDate } = utils;

export default {
  ...common,
  key: "typeform-new-submission",
  name: "New Submission",
  version: "0.0.8",
  type: "source",
  description: "Emit new submission",
  props: {
    ...common.props,
    http: {
      type: "$.interface.http",
      customResponse: true,
    },
    db: "$.service.db",
    formId: {
      propDefinition: [
        typeform,
        "formId",
      ],
    },
  },
  methods: {
    ...common.methods,
    generateSecret() {
      return "" + Math.random();
    },
  },
  hooks: {
    ...common.hooks,
    async activate() {
      const secret = this.generateSecret();
      this._setSecret(secret);

      let tag = this._getTag();
      if (!tag) {
        tag = uuid();
        this._setTag(tag);
      }

      return await this.typeform.createHook({
        endpoint: this.http.endpoint,
        formId: this.formId,
        tag,
        secret,
      });
    },
    async deactivate() {
      const tag = this._getTag();

      return await this.typeform.deleteHook({
        formId: this.formId,
        tag,
      });
    },
  },
  async run(event) {
    const {
      body,
      headers,
    } = event;

    const { [constants.TYPEFORM_SIGNATURE]: typeformSignature } = headers;

    if (typeformSignature) {
      const secret = this._getSecret();

      const hmac =
        createHmac(constants.ALGORITHM, secret)
          .update(body)
          .digest(constants.ENCODING);

      const signature = `${constants.ALGORITHM}=${hmac}`;

      if (typeformSignature !== signature) {
        throw new Error("signature mismatch");
      }
    }

    let formResponseString = "";
    const data = Object.assign({}, body.form_response);
    data.form_response_parsed = {};

    for (let i = 0; i < body.form_response.answers.length; i++) {
      const field = body.form_response.definition.fields[i];
      const answer = body.form_response.answers[i];

      let parsedAnswer;
      let value = answer[answer.type];

      if (value.label) {
        parsedAnswer = value.label;

      } else if (value.labels) {
        parsedAnswer = value.labels.join();

      } else if (value.choice) {
        parsedAnswer = value.choice;

      } else if (value.choices) {
        parsedAnswer = value.choices.join();

      } else {
        parsedAnswer = value;
      }

      data.form_response_parsed[field.title] = parsedAnswer;
      formResponseString += `### ${field.title}\n${parsedAnswer}\n`;
    }

    data.form_response_string = formResponseString;
    data.raw_webhook_event = body;

    if (data.landed_at) {
      data.landed_at = parseIsoDate(data.landed_at);
    }

    if (data.submitted_at) {
      data.submitted_at = parseIsoDate(data.submitted_at);
    }

    data.form_title = body.form_response.definition.title;
    delete data.answers;
    delete data.definition;

    this.$emit(data, {
      summary: JSON.stringify(data),
      id: data.token,
    });

    this.http.respond({
      status: 200,
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Typeform	`typeform`	`app`	This component uses the Typeform app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Form	`formId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Typeform uses OAuth authentication. When you connect your Typeform account, Pipedream will open a popup window where you can sign into Typeform and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Typeform API.

Pipedream requests the following authorization scopes when you connect your account:

offlineaccounts:readforms:writeforms:readimages:writeimages:readthemes:writethemes:readresponses:readresponses:writewebhooks:readwebhooks:writeworkspaces:readworkspaces:write

About Typeform#

Typeform lets you build no-code forms, quizzes, and surveys - and get more responses.

Action#

Create Ticket on RepairShopr

Description:Create a new ticket. [See the docs here](https://api-docs.repairshopr.com/#/Ticket/post_tickets)

Version:0.0.1

Key:repairshopr-create-ticket

View on GitHub

RepairShopr Overview#

The RepairShopr API bridges your repair shop management activities with powerful automation capabilities on Pipedream. Whether it's triggering workflows from new tickets, updating client records, or syncing invoices, this API has got you covered. Streamline your repair service operations by automating routine tasks, integrating with countless other apps, and refining customer interactions, all through the convenience of Pipedream's serverless platform.

Action Code#

import app from "../../repairshopr.app.mjs";
import enums from "../common/enums.mjs";

export default {
  key: "repairshopr-create-ticket",
  name: "Create Ticket",
  description: "Create a new ticket. [See the docs here](https://api-docs.repairshopr.com/#/Ticket/post_tickets)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    customerId: {
      propDefinition: [
        app,
        "customerId",
      ],
    },
    ticketTypeId: {
      type: "integer",
      label: "Ticket Type ID",
      description: "The ID of the ticket type.",
      optional: true,
    },
    number: {
      type: "string",
      label: "Number",
      description: "The ticket number.",
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the ticket.",
    },
    dueDate: {
      type: "string",
      label: "Due Date",
      description: "The due date of the ticket. Use the format `YYYY-MM-DD`.",
      optional: true,
    },
    startAt: {
      type: "string",
      label: "Start At",
      description: "The start date of the ticket. Use the format `YYYY-MM-DDTHH:MM:SS`.",
      optional: true,
    },
    endAt: {
      type: "string",
      label: "End At",
      description: "The end date of the ticket. Use the format `YYYY-MM-DDTHH:MM:SS`.",
      optional: true,
    },
    problemType: {
      type: "string",
      label: "Problem Type",
      description: "The problem type of the ticket.",
      options: enums.TICKET_PROBLEM_TYPE,
    },
    status: {
      type: "string",
      label: "Status",
      description: "The status of the ticket.",
      options: enums.TICKET_STATUS,
      optional: true,
    },
  },
  async run({ $ }) {
    const data = {
      customer_id: this.customerId,
      ticket_type_id: this.ticketTypeId,
      number: this.number,
      subject: this.subject,
      due_date: this.dueDate,
      start_at: this.startAt,
      end_at: this.endAt,
      problem_type: this.problemType,
      status: this.status,
    };
    const res = await this.app.createTicket(data, $);
    $.export("$summary", "Ticket successfully created");
    return res?.ticket;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
RepairShopr	`app`	`app`	This component uses the RepairShopr app.
Customer ID	`customerId`	`string`	Select a value from the drop down menu.
Ticket Type ID	`ticketTypeId`	`integer`	The ID of the ticket type.
Number	`number`	`string`	The ticket number.
Subject	`subject`	`string`	The subject of the ticket.
Due Date	`dueDate`	`string`	The due date of the ticket. Use the format `YYYY-MM-DD`.
Start At	`startAt`	`string`	The start date of the ticket. Use the format `YYYY-MM-DDTHH:MM:SS`.
End At	`endAt`	`string`	The end date of the ticket. Use the format `YYYY-MM-DDTHH:MM:SS`.
Problem Type	`problemType`	`string`	Select a value from the drop down menu:`VirusTuneUpSoftwareOther`
Status	`status`	`string`	Select a value from the drop down menu:`NewIn ProgressResolvedWaiting for PartsWaiting on CustomerScheduledCustomer Reply`

Action Authentication#

RepairShopr uses API keys for authentication. When you connect your RepairShopr account, Pipedream securely stores the keys so you can easily authenticate to RepairShopr APIs in both code and no-code steps.

To get your API token, log in to your RepairShopr account, navigate to the upper right corner of the page, click your name and a drop down menu will appear. Click on Profile/Password, then click API Tokens.

Subdomain is the leading part of the host on your browser when you are browsing your RepairShopr dashboard. It has the structure https://[subdomain].repairshopr.com, for instance, in https://pipedream.repairshopr.com the subdomain is pipedream.