Create Incident with TOPdesk API on New Update to AWS RDS Database (Instant) from AWS API

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New Update to AWS RDS Database (Instant) from the AWS API

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Create Incident with the TOPdesk API

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Getting Started#

This integration creates a workflow with a AWS trigger and TOPdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Update to AWS RDS Database (Instant) trigger
1. Connect your AWS account
2. Select a AWS Region
3. Select a SNS Topic
4. Configure Subscription Name
5. Select a Source Type
6. Select one or more Event Categories
Configure the Create Incident action
1. Connect your TOPdesk account
2. Select a Caller Lookup ID
3. Optional- Select a Status
4. Optional- Configure Brief Description
5. Optional- Configure Request
6. Optional- Configure Action
7. Optional- Configure Action Invisible For Caller
8. Optional- Select a Category ID
9. Optional- Select a Subcategory ID
10. Optional- Select a Call Type ID
11. Optional- Select a Entry Type ID
12. Optional- Configure External Number
13. Optional- Select a Object Name
14. Optional- Select a Location ID
15. Optional- Select a Branch ID
16. Optional- Configure Main Incident ID
17. Optional- Select a Impact ID
18. Optional- Select a Urgency ID
19. Optional- Select a Priority ID
20. Optional- Select a Duration ID
21. Optional- Configure Target Date
22. Optional- Select a SLA ID
23. Optional- Configure On Hold
24. Optional- Select a Operator
25. Optional- Select a Operator Group ID
26. Optional- Select a Supplier ID
27. Optional- Select a Processing Status ID
28. Optional- Configure Responded
29. Optional- Configure Response Date
30. Optional- Configure Completed
31. Optional- Configure Completed Date
32. Optional- Configure Closed
33. Optional- Configure Closed Date
34. Optional- Select a Closure Code ID
35. Optional- Configure Major Call
36. Optional- Configure Publish To SSD
37. Optional- Configure Optional Fields 1
38. Optional- Configure Optional Fields 2
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Update to AWS RDS Database (Instant) on AWS

Description:Emit new event when there is an update to an AWS RDS Database.

Version:0.0.2

Key:aws-rds-new-event

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Trigger Code#

import aws from "../../aws.app.mjs";
import { axios } from "@pipedream/platform";
import {
  RDSClient,
  DescribeEventCategoriesCommand,
  CreateEventSubscriptionCommand,
  DeleteEventSubscriptionCommand,
} from "@aws-sdk/client-rds";
import {
  SNSClient,
  ListTopicsCommand,
  SubscribeCommand,
  UnsubscribeCommand,
} from "@aws-sdk/client-sns";

export default {
  key: "aws-rds-new-event",
  name: "New Update to AWS RDS Database (Instant)",
  description: "Emit new event when there is an update to an AWS RDS Database.",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    aws,
    db: "$.service.db",
    http: {
      type: "$.interface.http",
      customResponse: true,
    },
    region: {
      propDefinition: [
        aws,
        "region",
      ],
    },
    topic: {
      type: "string",
      label: "SNS Topic",
      description: "The ARN of the SNS Topic",
      async options({ prevContext }) {
        const response = await this._clientSns().send(new ListTopicsCommand({
          NextToken: prevContext.nextToken,
        }));
        return {
          options: response.Topics.map((topic) => topic.TopicArn),
          context: {
            nextToken: response.NextToken,
          },
        };
      },
    },
    name: {
      type: "string",
      label: "Subscription Name",
      description: "The name of the subscription",
    },
    sourceType: {
      type: "string",
      label: "Source Type",
      description: "The type of source that is generating the events. If this value isn't specified, all events are returned.",
      async options() {
        const eventCategoriesList = await this._describeEventCategories();
        return eventCategoriesList.map(({ SourceType: type }) => type);
      },
    },
    eventCategories: {
      type: "string[]",
      label: "Event Categories",
      description: "A list of event categories that you want to subscribe to",
      async options() {
        if (!this.sourceType) {
          return [];
        }
        const eventCategoriesList = await this._describeEventCategories();
        const sourceType = eventCategoriesList
          .find(({ SourceType: type }) => type === this.sourceType);
        return sourceType.EventCategories;
      },
    },
  },
  hooks: {
    async activate() {
      await this._clientRds().send(new CreateEventSubscriptionCommand({
        SnsTopicArn: this.topic,
        SubscriptionName: this.name,
        Enabled: true,
        SourceType: this.sourceType,
        EventCategories: this.eventCategories,
      }));
      await this._clientSns().send(new SubscribeCommand({
        TopicArn: this.topic,
        Protocol: "https",
        Endpoint: this.http.endpoint,
      }));
    },
    async deactivate() {
      await this._clientRds().send(new DeleteEventSubscriptionCommand({
        SubscriptionName: this.name,
      }));
      const subscriptionArn = this._getSubscriptionArn();
      await this._clientSns().send(new UnsubscribeCommand({
        SubscriptionArn: subscriptionArn,
      }));
    },
  },
  methods: {
    _getSubscriptionArn() {
      return this.db.get("subscriptionArn");
    },
    _setSubscriptionArn(subscriptionArn) {
      this.db.set("subscriptionArn", subscriptionArn);
    },
    _clientRds() {
      return this.aws.getAWSClient(RDSClient, this.region);
    },
    _clientSns() {
      return this.aws.getAWSClient(SNSClient, this.region);
    },
    async _describeEventCategories() {
      const { EventCategoriesMapList: list } = await this._clientRds()
        .send(new DescribeEventCategoriesCommand());
      return list;
    },
    _isSubscriptionConfirmationEvent(body = {}) {
      const { Type: type } = body;
      return type === "SubscriptionConfirmation";
    },
    async _confirmSubscription({
      SubscribeURL: callbackUrl,
      TopicArn: topicArn,
    }) {
      console.log(`Confirming subscription to SNS topic '${topicArn}'`);
      const data = await axios(this, {
        url: callbackUrl,
      });
      const subscriptionArn = data
        .ConfirmSubscriptionResponse
        .ConfirmSubscriptionResult
        .SubscriptionArn;

      console.log(`Subscribed to SNS topic '${topicArn}'`);
      return subscriptionArn;
    },
    generateMeta(body) {
      const message = JSON.parse(body.Message);
      return {
        id: body.MessageId,
        summary: message["Event Message"],
        ts: Date.parse(body.Timestamp),
      };
    },
  },
  async run(event) {
    const { body } = event;
    if (this._isSubscriptionConfirmationEvent(body)) {
      const subscriptionArn = await this._confirmSubscription(body);
      this._setSubscriptionArn(subscriptionArn);
      return;
    }
    const meta = this.generateMeta(body);
    this.$emit(body, meta);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
AWS Region	`region`	`string`	Select a value from the drop down menu.
SNS Topic	`topic`	`string`	Select a value from the drop down menu.
Subscription Name	`name`	`string`	The name of the subscription
Source Type	`sourceType`	`string`	Select a value from the drop down menu.
Event Categories	`eventCategories`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

Action#

Create Incident on TOPdesk

Description:Creates a new incident. [See the documentation](https://developers.topdesk.com/explorer/?page=incident#/incident/createIncident)

Version:0.0.1

Key:topdesk-create-incident

View on GitHub

Action Code#

import app from "../../topdesk.app.mjs";

export default {
  key: "topdesk-create-incident",
  name: "Create Incident",
  description: "Creates a new incident. [See the documentation](https://developers.topdesk.com/explorer/?page=incident#/incident/createIncident)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    callerLookupId: {
      type: "string",
      label: "Caller Lookup ID",
      description: "Lookup value for filling in a registered caller's contact details (UUID). **Required** - you must specify either this field or provide caller details manually.",
      propDefinition: [
        app,
        "personId",
      ],
    },
    status: {
      type: "string",
      label: "Status",
      description: "Status of the incident. Can only be set by operators.",
      optional: true,
      options: [
        "firstLine",
        "secondLine",
        "partial",
      ],
    },
    briefDescription: {
      propDefinition: [
        app,
        "briefDescription",
      ],
    },
    request: {
      propDefinition: [
        app,
        "request",
      ],
    },
    action: {
      propDefinition: [
        app,
        "action",
      ],
    },
    actionInvisibleForCaller: {
      propDefinition: [
        app,
        "actionInvisibleForCaller",
      ],
    },
    categoryId: {
      propDefinition: [
        app,
        "categoryId",
      ],
    },
    subcategoryId: {
      propDefinition: [
        app,
        "subcategoryId",
        ({ categoryId }) => ({
          categoryId,
        }),
      ],
    },
    callTypeId: {
      propDefinition: [
        app,
        "callTypeId",
      ],
    },
    entryTypeId: {
      propDefinition: [
        app,
        "entryTypeId",
      ],
    },
    externalNumber: {
      propDefinition: [
        app,
        "externalNumber",
      ],
    },
    objectName: {
      propDefinition: [
        app,
        "objectName",
      ],
    },
    locationId: {
      propDefinition: [
        app,
        "locationId",
      ],
    },
    branchId: {
      propDefinition: [
        app,
        "branchId",
      ],
    },
    mainIncidentId: {
      type: "string",
      label: "Main Incident ID",
      description: "Main incident UUID, required for creating a partial incident. Can only be set by operators.",
      optional: true,
    },
    impact: {
      propDefinition: [
        app,
        "impactId",
      ],
    },
    urgency: {
      propDefinition: [
        app,
        "urgencyId",
      ],
    },
    priority: {
      propDefinition: [
        app,
        "priorityId",
      ],
    },
    duration: {
      propDefinition: [
        app,
        "durationId",
      ],
    },
    targetDate: {
      propDefinition: [
        app,
        "targetDate",
      ],
    },
    slaId: {
      propDefinition: [
        app,
        "slaId",
      ],
    },
    onHold: {
      propDefinition: [
        app,
        "onHold",
      ],
    },
    operatorId: {
      propDefinition: [
        app,
        "operatorId",
      ],
      label: "Operator",
      description: "The operator assigned to the incident. Can only be set by operators.",
      optional: true,
    },
    operatorGroupId: {
      propDefinition: [
        app,
        "operatorGroupId",
      ],
    },
    supplierId: {
      propDefinition: [
        app,
        "supplierId",
      ],
    },
    processingStatusId: {
      propDefinition: [
        app,
        "processingStatusId",
      ],
    },
    responded: {
      propDefinition: [
        app,
        "responded",
      ],
    },
    responseDate: {
      propDefinition: [
        app,
        "responseDate",
      ],
    },
    completed: {
      propDefinition: [
        app,
        "completed",
      ],
    },
    completedDate: {
      propDefinition: [
        app,
        "completedDate",
      ],
    },
    closed: {
      propDefinition: [
        app,
        "closed",
      ],
    },
    closedDate: {
      propDefinition: [
        app,
        "closedDate",
      ],
    },
    closureCodeId: {
      propDefinition: [
        app,
        "closureCodeId",
      ],
    },
    majorCall: {
      propDefinition: [
        app,
        "majorCall",
      ],
    },
    publishToSsd: {
      propDefinition: [
        app,
        "publishToSsd",
      ],
    },
    optionalFields1: {
      propDefinition: [
        app,
        "optionalFields1",
      ],
    },
    optionalFields2: {
      propDefinition: [
        app,
        "optionalFields2",
      ],
    },
  },
  annotations: {
    readOnlyHint: false,
    destructiveHint: false,
    openWorldHint: true,
    idempotentHint: false,
  },
  async run({ $ }) {
    const {
      app,
      callerLookupId,
      status,
      briefDescription,
      request,
      action,
      actionInvisibleForCaller,
      categoryId,
      subcategoryId,
      callTypeId,
      entryTypeId,
      externalNumber,
      objectName,
      locationId,
      branchId,
      mainIncidentId,
      impact,
      urgency,
      priority,
      duration,
      targetDate,
      slaId,
      onHold,
      operatorId,
      operatorGroupId,
      supplierId,
      processingStatusId,
      responded,
      responseDate,
      completed,
      completedDate,
      closed,
      closedDate,
      closureCodeId,
      majorCall,
      publishToSsd,
      optionalFields1,
      optionalFields2,
    } = this;

    // Fields that take { id: value } structure
    const idFields = [
      {
        value: callerLookupId,
        key: "callerLookup",
      },
      {
        value: categoryId,
        key: "category",
      },
      {
        value: subcategoryId,
        key: "subcategory",
      },
      {
        value: callTypeId,
        key: "callType",
      },
      {
        value: entryTypeId,
        key: "entryType",
      },
      {
        value: locationId,
        key: "location",
      },
      {
        value: branchId,
        key: "branch",
      },
      {
        value: mainIncidentId,
        key: "mainIncident",
      },
      {
        value: impact,
        key: "impact",
      },
      {
        value: urgency,
        key: "urgency",
      },
      {
        value: priority,
        key: "priority",
      },
      {
        value: duration,
        key: "duration",
      },
      {
        value: slaId,
        key: "sla",
      },
      {
        value: operatorId,
        key: "operator",
      },
      {
        value: operatorGroupId,
        key: "operatorGroup",
      },
      {
        value: supplierId,
        key: "supplier",
      },
      {
        value: processingStatusId,
        key: "processingStatus",
      },
      {
        value: closureCodeId,
        key: "closureCode",
      },
    ];

    const response = await app.createIncident({
      $,
      data: {
        status,
        briefDescription,
        request,
        action,
        actionInvisibleForCaller,
        externalNumber,
        targetDate,
        onHold,
        responded,
        responseDate,
        completed,
        completedDate,
        closed,
        closedDate,
        majorCall,
        publishToSsd,
        optionalFields1,
        optionalFields2,
        ...(objectName && {
          object: {
            name: objectName,
          },
        }),
        ...idFields.reduce((acc, {
          value, key,
        }) => ({
          ...acc,
          ...value && {
            [key]: {
              id: value,
            },
          },
        }), {}),
      },
    });

    $.export("$summary", `Successfully created incident with ID \`${response.id}\``);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
TOPdesk	`app`	`app`	This component uses the TOPdesk app.
Caller Lookup ID	`callerLookupId`	`string`	Select a value from the drop down menu.
Status	`status`	`string`	Select a value from the drop down menu:`firstLinesecondLinepartial`
Brief Description	`briefDescription`	`string`	Brief description of the incident (max 80 characters)
Request	`request`	`string`	The initial request text. HTML tags are supported: `<i>`, `<em>`, `<b>`, `<strong>`, `<u>`, `<br>`, `<h5>`, `<h6>`
Action	`action`	`string`	The action text to add. HTML tags are supported: `<i>`, `<em>`, `<b>`, `<strong>`, `<u>`, `<br>`, `<h5>`, `<h6>`
Action Invisible For Caller	`actionInvisibleForCaller`	`boolean`	Whether the action is invisible for persons. Can only be set by operators.
Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Subcategory ID	`subcategoryId`	`string`	Select a value from the drop down menu.
Call Type ID	`callTypeId`	`string`	Select a value from the drop down menu.
Entry Type ID	`entryTypeId`	`string`	Select a value from the drop down menu.
External Number	`externalNumber`	`string`	External number (max 60 characters). Can only be set by operators.
Object Name	`objectName`	`string`	Select a value from the drop down menu.
Location ID	`locationId`	`string`	Select a value from the drop down menu.
Branch ID	`branchId`	`string`	Select a value from the drop down menu.
Main Incident ID	`mainIncidentId`	`string`	Main incident UUID, required for creating a partial incident. Can only be set by operators.
Impact ID	`impact`	`string`	Select a value from the drop down menu.
Urgency ID	`urgency`	`string`	Select a value from the drop down menu.
Priority ID	`priority`	`string`	Select a value from the drop down menu.
Duration ID	`duration`	`string`	Select a value from the drop down menu.
Target Date	`targetDate`	`string`	Target date in ISO 8601 format (e.g., `2024-08-01T12:00:00.000+0200`). Can only be set by operators.
SLA ID	`slaId`	`string`	Select a value from the drop down menu.
On Hold	`onHold`	`boolean`	Whether the incident is on hold. Can only be set by operators.
Operator	`operatorId`	`string`	Select a value from the drop down menu.
Operator Group ID	`operatorGroupId`	`string`	Select a value from the drop down menu.
Supplier ID	`supplierId`	`string`	Select a value from the drop down menu.
Processing Status ID	`processingStatusId`	`string`	Select a value from the drop down menu.
Responded	`responded`	`boolean`	Whether the incident is responded. SLM-licence is needed. Can only be set by operators.
Response Date	`responseDate`	`string`	Response date in ISO 8601 format. SLM-licence is needed. Can only be set by operators.
Completed	`completed`	`boolean`	Whether the incident is completed. Can only be set by operators.
Completed Date	`completedDate`	`string`	Completed date in ISO 8601 format. Can only be set by operators.
Closed	`closed`	`boolean`	Whether the incident is closed. Can only be set by operators.
Closed Date	`closedDate`	`string`	Closed date in ISO 8601 format. Can only be set by operators.
Closure Code ID	`closureCodeId`	`string`	Select a value from the drop down menu.
Major Call	`majorCall`	`boolean`	Whether the incident is a major call. Can only be set by operators.
Publish To SSD	`publishToSsd`	`boolean`	Whether to publish the incident to Self Service Desk. Can only be set by operators.
Optional Fields 1	`optionalFields1`	`object`	Optional fields tab 1 as a JSON object
Optional Fields 2	`optionalFields2`	`object`	Optional fields tab 2 as a JSON object

Action Authentication#

TOPdesk uses API keys for authentication. When you connect your TOPdesk account, Pipedream securely stores the keys so you can easily authenticate to TOPdesk APIs in both code and no-code steps.

About TOPdesk#

IT Service Management Platform

More Ways to Connect TOPdesk + AWS#

Other Popular Integrations#

Create Incident with TOPdesk API on New DynamoDB Stream Event from AWS API

AWS + TOPdesk

Create Incident with TOPdesk API on New Update to AWS RDS Database (Instant) from AWS API

Pipedream makes it easy to connect APIs for TOPdesk, AWS and 3,000+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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