Create Incident with ServiceNow API on New Webhook Event from Memberful API

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Trigger workflow on

New Webhook Event from the Memberful API

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Create Incident with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Memberful trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Webhook Event trigger
1. Connect your Memberful account
2. Configure Secret
Configure the Create Incident action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Contact Method
7. Optional- Configure Company ID
8. Optional- Configure User ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Webhook Event on Memberful

Description:Emit new event in Pipedream when a subscribed event is triggered in memberful.

Version:0.0.1

Key:memberful-new-webhook-event

View on GitHub

Memberful Overview#

The Memberful API lets you handle memberships and subscriptions with precision. Using Pipedream, you can automate tasks around Memberful's robust features, like syncing member data, managing subscriptions, or triggering events based on membership changes. Pipedream's serverless platform turns these tasks into workflows you can build, run, and observe with ease.

Trigger Code#

import crypto from "crypto";
import app from "../../memberful.app.mjs";
import { v4 as uuidv4 } from "uuid";

export default {
  type: "source",
  key: "memberful-new-webhook-event",
  name: "New Webhook Event",
  description: "Emit new event in Pipedream when a subscribed event is triggered in memberful.",
  version: "0.0.1",
  props: {
    app,
    http: "$.interface.http",
    secret: {
      type: "string",
      label: "Secret",
      description: "The secret used to sign the webhook. First you need to create this source with a random secret, then [create  webhook in Memberful](https://memberful.com/help/custom-development-and-api/webhooks/#create-an-endpoint) with the source endpoint, then go back to this source and update the secret with the one from Memberful.",
    },
  },
  methods: {
    verifyHmacSignature(rawBody, signature, secret) {
      const hmac = crypto.createHmac("sha256", secret);
      hmac.update(rawBody);
      const digest = hmac.digest("hex");
      return digest === signature;
    },
    emitEvent(event) {
      this.$emit(event, {
        summary: event.event,
        id: uuidv4(),
        ts: Date.now(),
      });
    },
  },
  async run(req) {
    if (!this.verifyHmacSignature(req.bodyRaw, req.headers["x-memberful-webhook-signature"], this.secret)) {
      throw new Error("Invalid signature");
    }
    this.emitEvent(req.body);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Memberful	`app`	`app`	This component uses the Memberful app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Secret	`secret`	`string`	The secret used to sign the webhook. First you need to create this source with a random secret, then create webhook in Memberful with the source endpoint, then go back to this source and update the secret with the one from Memberful.

Trigger Authentication#

Memberful uses API keys for authentication. When you connect your Memberful account, Pipedream securely stores the keys so you can easily authenticate to Memberful APIs in both code and no-code steps.

Your site is 1234 if your Memberful dashboard URL is https://1234.memberful.com/admin

About Memberful#

Best-in-class membership software for independent creators, publishers, educators, podcasters, and more.

Action#

Create Incident on ServiceNow

Description:Creates a new incident record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-incident

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-incident",
  name: "Create Incident",
  description: "Creates a new incident record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "incidentSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    contactMethod: {
      propDefinition: [
        servicenow,
        "contactMethod",
      ],
    },
    companyId: {
      propDefinition: [
        servicenow,
        "companyId",
      ],
    },
    userId: {
      propDefinition: [
        servicenow,
        "userId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      contactMethod,
      companyId,
      userId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(contactMethod);

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: companyId,
      customer_contact: userId,
    });

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Incident",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created an incident.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }{ "label": "Planning", "value": "5" }`
Status	`status`	`string`	The current status of the ticket.
Contact Method	`contactMethod`	`string`	Name of the contact method (`contact_type`) that the ticket was created through.
Company ID	`companyId`	`string`	`Sys_id` of the company related to the incident.
User ID	`userId`	`string`	`Sys_id` of the user related to the incident.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account: