Create Conversation with Unthread API on Card Due Date Reminder from Pipedream API

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Card Due Date Reminder from the Pipedream API

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Getting Started#

This integration creates a workflow with a Pipedream trigger and Unthread action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Card Due Date Reminder trigger
1. Connect your Pipedream account
2. Connect your Pipedream account
3. Select a Board
4. Select a Time Before
Configure the Create Conversation action
1. Connect your Unthread account
2. Select a Type
3. Configure Markdown
4. Select a Status
5. Optional- Select a Assigned To User ID
6. Optional- Select a Customer ID
7. Optional- Select a Priority
8. Configure Triage Channel ID
9. Optional- Configure Notes
10. Optional- Configure Title
11. Optional- Configure Exclude Analytics
12. Configure Email Inbox Id
13. Optional- Configure On Behalf Of Email
14. Optional- Configure On Behalf Of Name
15. Optional- Configure On Behalf Of ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Card Due Date Reminder on Pipedream

Description:Emit new event at a specified time before a card is due.

Version:0.1.1

Key:trello-card-due-date-reminder

View on GitHub

Pipedream Overview#

Pipedream is an API that allows you to build applications that can connect to
various data sources and processes them in real-time. You can use Pipedream to
create applications that can perform ETL (Extract, Transform, and Load) tasks,
as well as to create data-driven workflows.

Some examples of applications you can build using the Pipedream API include:

An application that can extract data from a database, transform it, and then
load it into another database.
An application that can monitor a data source for changes, and then trigger a
workflow in response to those changes.
An application that can poll an API for new data, and then process that data
in real-time.

Trigger Code#

import taskScheduler from "../../../pipedream/sources/new-scheduled-tasks/new-scheduled-tasks.mjs";
import trello from "../../trello.app.mjs";
import ms from "ms";
import constants from "../../common/constants.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "trello-card-due-date-reminder",
  name: "Card Due Date Reminder", /* eslint-disable-line pipedream/source-name */
  description: "Emit new event at a specified time before a card is due.",
  version: "0.1.1",
  type: "source",
  dedupe: "unique",
  props: {
    pipedream: taskScheduler.props.pipedream,
    trello,
    db: "$.service.db",
    http: "$.interface.http",
    board: {
      propDefinition: [
        trello,
        "board",
      ],
    },
    timeBefore: {
      type: "string",
      label: "Time Before",
      description: "How far before the due time the event should trigger. For example, `5 minutes`, `10 minutes`, `1 hour`.",
      default: "5 minutes",
      options: constants.NOTIFICATION_TIMES,
      reloadProps: true,
    },
  },
  async additionalProps() {
    const props = {};
    if (this.timeBefore) {
      props.timer = {
        type: "$.interface.timer",
        description: "Poll the API to schedule alerts for any newly created events",
        default: {
          intervalSeconds: ms(this.timeBefore) / 1000,
        },
      };
    }
    return props;
  },
  hooks: {
    async deactivate() {
      const ids = this._getScheduledEventIds();
      if (!ids?.length) {
        return;
      }
      for (const id of ids) {
        if (await this.deleteEvent({
          body: {
            id,
          },
        })) {
          console.log("Cancelled scheduled event");
        }
      }
      this._setScheduledEventIds();
    },
  },
  methods: {
    ...taskScheduler.methods,
    generateMeta({
      id, name: summary,
    }, now) {
      return {
        id,
        summary,
        ts: now,
      };
    },
    _getScheduledEventIds() {
      return this.db.get("scheduledEventIds");
    },
    _setScheduledEventIds(ids) {
      this.db.set("scheduledEventIds", ids);
    },
    _getScheduledCardIds() {
      return this.db.get("scheduledCardIds");
    },
    _setScheduledCardIds(ids) {
      this.db.set("scheduledCardIds", ids);
    },
    _hasDeployed() {
      const result = this.db.get("hasDeployed");
      this.db.set("hasDeployed", true);
      return result;
    },
    emitEvent(card, now) {
      const meta = this.generateMeta(card, now);
      this.$emit(card, meta);
    },
  },
  async run(event) {
    const now = event.timestamp * 1000;

    // self subscribe only on the first time
    if (!this._hasDeployed()) {
      await this.selfSubscribe();
    }

    let scheduledEventIds = this._getScheduledEventIds() || [];

    // incoming scheduled event
    if (event.$channel === this.selfChannel()) {
      const remainingScheduledEventIds = scheduledEventIds.filter((id) => id !== event["$id"]);
      this._setScheduledEventIds(remainingScheduledEventIds);
      this.emitEvent(event, now);
      return;
    }

    // schedule new events
    const scheduledCardIds = this._getScheduledCardIds() || {};
    const cards = await this.trello.getCards({
      boardId: this.board,
    });

    for (const card of cards) {
      const dueDate = card.due
        ? new Date(card.due)
        : null;
      if (!dueDate || dueDate.getTime() < Date.now()) {
        delete scheduledCardIds[card.id];
        continue;
      }

      const later = new Date(dueDate.getTime() - ms(this.timeBefore));

      if (scheduledCardIds[card.id]) {
        // reschedule if card's due date has changed
        if (card.due !== scheduledCardIds[card.id].dueDate) {
          await this.deleteEvent({
            body: {
              id: scheduledCardIds[card.id].eventId,
            },
          });
          scheduledEventIds = scheduledEventIds
            .filter((id) => id !== scheduledCardIds[card.id].eventId);
        } else {
          continue;
        }
      }

      const scheduledEventId = this.emitScheduleEvent(card, later);
      scheduledEventIds.push(scheduledEventId);
      scheduledCardIds[card.id] = {
        eventId: scheduledEventId,
        dueDate: card.due,
      };
    }
    this._setScheduledEventIds(scheduledEventIds);
    this._setScheduledCardIds(scheduledCardIds);
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Pipedream	`pipedream`	`app`	This component uses the Pipedream app.
Pipedream	`trello`	`app`	This component uses the Pipedream app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Board	`board`	`string`	Select a value from the drop down menu.
Time Before	`timeBefore`	`string`	Select a value from the drop down menu:`5 minutes10 minutes15 minutes30 minutes1 hour2 hours3 hours6 hours12 hours1 day2 days3 days1 week`

Trigger Authentication#

Pipedream uses API keys for authentication. When you connect your Pipedream account, Pipedream securely stores the keys so you can easily authenticate to Pipedream APIs in both code and no-code steps.

About Pipedream#

Integration platform for developers

Action#

Create Conversation on Unthread

Description:Create a new Conversation. [See the documentation](https://docs.unthread.io/api-introduction/using-api#create-conversation)

Version:0.0.1

Key:unthread-create-conversation

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  PRIORITY_OPTIONS,
  STATUS_OPTIONS,
} from "../../common/constants.mjs";
import app from "../../unthread.app.mjs";

export default {
  key: "unthread-create-conversation",
  name: "Create Conversation",
  description: "Create a new Conversation. [See the documentation](https://docs.unthread.io/api-introduction/using-api#create-conversation)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    type: {
      type: "string",
      label: "Type",
      description: "Type of the conversation",
      options: [
        "triage",
        "email",
      ],
      reloadProps: true,
    },
    markdown: {
      type: "string",
      label: "Markdown",
      description: "Markdown of the conversation",
    },
    status: {
      type: "string",
      label: "Status",
      description: "Status of the conversation",
      options: STATUS_OPTIONS,
    },
    assignedToUserId: {
      propDefinition: [
        app,
        "userId",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        app,
        "customerId",
      ],
      optional: true,
    },
    priority: {
      type: "integer",
      label: "Priority",
      description: "Priority of the conversation",
      options: PRIORITY_OPTIONS,
      optional: true,
    },
    triageChannelId: {
      propDefinition: [
        app,
        "triageChannelId",
      ],
      hidden: true,
    },
    notes: {
      type: "string",
      label: "Notes",
      description: "Notes of the conversation",
      optional: true,
    },
    title: {
      type: "string",
      label: "Title",
      description: "Title of the conversation",
      optional: true,
    },
    excludeAnalytics: {
      type: "boolean",
      label: "Exclude Analytics",
      description: "Exclude Analytics for this conversation",
      optional: true,
    },
    emailInboxId: {
      type: "string",
      label: "Email Inbox Id",
      description: "ID of the Email Inbox",
      hidden: true,
    },
    onBehalfOfEmail: {
      type: "string",
      label: "On Behalf Of Email",
      description: "Email on behalf of which the conversation is created",
      optional: true,
    },
    onBehalfOfName: {
      type: "string",
      label: "On Behalf Of Name",
      description: "Name on behalf of which the conversation is created",
      optional: true,
    },
    onBehalfOfId: {
      type: "string",
      label: "On Behalf Of ID",
      description: "ID on behalf of which the conversation is created",
      optional: true,
    },
  },
  async additionalProps(props) {
    const isTriage = this.type === "triage";
    props.triageChannelId.hidden = !isTriage;
    props.emailInboxId.hidden = isTriage;

    return {};
  },
  async run({ $ }) {
    if (this.type === "email" && (!this.onBehalfOfEmail && !this.onBehalfOfId)) {
      throw new ConfigurationError("You must provide either 'On Behalf Of Email' or 'On Behalf Of ID' when creating an email conversation");
    }
    const {
      app,
      onBehalfOfEmail,
      onBehalfOfName,
      onBehalfOfId,
      ...data
    } = this;

    const onBehalfOf = {};

    if (onBehalfOfEmail) onBehalfOf.email = onBehalfOfEmail;
    if (onBehalfOfName) onBehalfOf.name = onBehalfOfName;
    if (onBehalfOfId) onBehalfOf.id = onBehalfOfId;

    const response = await app.createConversation({
      $,
      data: {
        ...data,
        onBehalfOf,
      },
    });

    $.export("$summary", `Successfully created Conversation with ID '${response.id}'`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Unthread	`app`	`app`	This component uses the Unthread app.
Type	`type`	`string`	Select a value from the drop down menu:`triageemail`
Markdown	`markdown`	`string`	Markdown of the conversation
Status	`status`	`string`	Select a value from the drop down menu:`openin_progresson_holdclosed`
Assigned To User ID	`assignedToUserId`	`string`	Select a value from the drop down menu.
Customer ID	`customerId`	`string`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu:`{ "label": "3", "value": 3 }{ "label": "5", "value": 5 }{ "label": "7", "value": 7 }{ "label": "9", "value": 9 }`
Notes	`notes`	`string`	Notes of the conversation
Title	`title`	`string`	Title of the conversation
Exclude Analytics	`excludeAnalytics`	`boolean`	Exclude Analytics for this conversation
On Behalf Of Email	`onBehalfOfEmail`	`string`	Email on behalf of which the conversation is created
On Behalf Of Name	`onBehalfOfName`	`string`	Name on behalf of which the conversation is created
On Behalf Of ID	`onBehalfOfId`	`string`	ID on behalf of which the conversation is created

Action Authentication#

Unthread uses API keys for authentication. When you connect your Unthread account, Pipedream securely stores the keys so you can easily authenticate to Unthread APIs in both code and no-code steps.

About Unthread#

AI-Powered Ticketing in Slack. Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly.

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