Create Case with ServiceNow API on New Project Created (Instant) from Zoho Sprints API

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Trigger workflow on

New Project Created (Instant) from the Zoho Sprints API

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Create Case with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Zoho Sprints trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Project Created (Instant) trigger
1. Connect your Zoho Sprints account
2. Select a Team
Configure the Create Case action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Channel Name
7. Optional- Configure Account ID
8. Optional- Configure Contact ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Project Created (Instant) on Zoho Sprints

Description:Emit new event when a new project is created in Zoho Sprints.

Version:0.0.1

Key:zoho_sprints-new-project-created

View on GitHub

Zoho Sprints Overview#

Zoho Sprints is a versatile agile project management tool that enables teams to plan, track, and iterate their work in sprints. With the Zoho Sprints API, you can automate your agile workflows, sync projects across different platforms, and create custom dashboards to monitor progress. Using Pipedream, you can connect Zoho Sprints with 3,000+ apps to streamline processes, trigger actions based on sprint changes, and manipulate sprint data programmatically.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  key: "zoho_sprints-new-project-created",
  name: "New Project Created (Instant)",
  description: "Emit new event when a new project is created in Zoho Sprints.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getModule() {
      return "0"; // 0 = Project
    },
    getEventType() {
      return "project_create";
    },
    getKeyValParams() {
      return [
        {
          key: "projectId",
          val: "${Project.ProjectId}",
        },
      ];
    },
    generateMeta() {
      return {
        id: Date.now(),
        summary: "New Project Created",
        ts: Date.now(),
      };
    },
  },
  async run(event) {
    const { query } = event;
    if (!query) {
      return;
    }
    const { projectId } = query;
    const project = await this.zohoSprints.getProject({
      teamId: this.teamId,
      projectId,
      params: {
        action: "details",
      },
    });

    this.$emit(project, this.generateMeta());
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Sprints	`zohoSprints`	`app`	This component uses the Zoho Sprints app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Team	`teamId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho Sprints uses OAuth authentication. When you connect your Zoho Sprints account, Pipedream will open a popup window where you can sign into Zoho Sprints and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Sprints API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoSprints.projects.READZohoSprints.projects.CREATEZohoSprints.teams.READZohoSprints.projects.UPDATEZohoSprints.items.CREATEZohoSprints.items.READZohoSprints.sprints.READZohoSprints.projectusers.READZohoSprints.epic.READZohoSprints.webhook.CREATEZohoSprints.webhook.READZohoSprints.webhook.DELETEZohoSprints.items.DELETE

About Zoho Sprints#

Zoho Sprints provides a feature-rich agile project management tool with Scrum Board, agile reports, backlog, timesheets, meetings and dashboard.

Action#

Create Case on ServiceNow

Description:Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-case

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-case",
  name: "Create Case",
  description: "Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "caseSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    channelName: {
      propDefinition: [
        servicenow,
        "channelName",
      ],
    },
    accountId: {
      propDefinition: [
        servicenow,
        "accountId",
      ],
    },
    contactId: {
      propDefinition: [
        servicenow,
        "contactId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      channelName,
      accountId,
      contactId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(channelName);

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: accountId,
      customer_contact: contactId,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Case",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created a case.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }`
Status	`status`	`string`	The current status of the ticket.
Channel Name	`channelName`	`string`	The channel (`contact_type`) that the ticket was created through.
Account ID	`accountId`	`string`	`Sys_id` of the account related to the case.
Contact ID	`contactId`	`string`	`Sys_id` of the contact related to the case.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account: