Create a CodeQR Link with CodeQR API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create a CodeQR Link with the CodeQR API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and CodeQR action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create a CodeQR Link action
1. Connect your CodeQR account
2. Configure URL
3. Optional- Configure Key
4. Optional- Configure Domain
5. Optional- Configure External ID
6. Optional- Configure Password
7. Optional- Configure Flexible Link
8. Optional- Configure Title
9. Optional- Configure Description
10. Optional- Configure Image URL
11. Optional- Configure Video URL
12. Optional- Configure Proxy
13. Optional- Configure Rewrite Link
14. Optional- Configure iOS URL
15. Optional- Configure Android URL
16. Optional- Configure Allow Indexing
17. Optional- Configure Comments
18. Optional- Configure Expiration Date
19. Optional- Configure Expired Redirect URL
20. Optional- Configure Geo-Targeting
21. Optional- Configure Public Stats
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.3

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.3",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create a CodeQR Link on CodeQR

Description:Creates a short link in CodeQR using the CodeQR API. [See the documentation](https://codeqr.mintlify.app/api-reference/endpoint/create-a-link)

Version:0.0.1

Key:codeqr-create-link

View on GitHub

CodeQR Overview#

The CodeQR API enables you to create and manage dynamic QR Codes, shorten URLs, capture leads, and track engagement through powerful analytics. By integrating CodeQR with Pipedream, you can automate the generation of QR Codes and short links across a wide range of workflows — from marketing automation to customer support — and seamlessly connect these actions to over 2,500 apps. fileciteturn3file0

Action Code#

import codeqr from "../../codeqr.app.mjs";

export default {
  key: "codeqr-create-link",
  name: "Create a CodeQR Link",
  description:
    "Creates a short link in CodeQR using the CodeQR API. [See the documentation](https://codeqr.mintlify.app/api-reference/endpoint/create-a-link)",
  version: "0.0.1",
  type: "action",
  props: {
    codeqr,
    url: {
      type: "string",
      label: "URL",
      description: "The destination URL of the short link.",
    },
    key: {
      type: "string",
      label: "Key",
      description:
        "The short link slug. If not provided, a random 7-character slug will be generated.",
      optional: true,
    },
    domain: {
      type: "string",
      label: "Domain",
      description:
        "The domain of the short link. If not provided, the default workspace domain will be used.",
      optional: true,
    },
    externalId: {
      type: "string",
      label: "External ID",
      description:
        "This is the ID of the link in your database. Must be prefixed with ext_.",
      optional: true,
    },
    password: {
      type: "string",
      label: "Password",
      description: "The password required to access the destination URL.",
      optional: true,
    },
    flexible: {
      type: "boolean",
      label: "Flexible Link",
      description:
        "Whether this is a flexible link with dynamic destination setting.",
      optional: true,
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title displayed on the short link page.",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "A description displayed on the short link page.",
      optional: true,
    },
    image: {
      type: "string",
      label: "Image URL",
      description: "URL of the image displayed on the short link page.",
      optional: true,
    },
    video: {
      type: "string",
      label: "Video URL",
      description: "URL of the video displayed on the short link page.",
      optional: true,
    },
    proxy: {
      type: "boolean",
      label: "Proxy",
      description: "Enable proxy settings.",
      optional: true,
    },
    rewrite: {
      type: "boolean",
      label: "Rewrite Link",
      description: "Enable link rewriting.",
      optional: true,
    },
    ios: {
      type: "string",
      label: "iOS URL",
      description: "The iOS destination URL for device-specific redirection.",
      optional: true,
    },
    android: {
      type: "string",
      label: "Android URL",
      description:
        "The Android destination URL for device-specific redirection.",
      optional: true,
    },
    doIndex: {
      type: "boolean",
      label: "Allow Indexing",
      description: "Enable indexing of the short link.",
      optional: true,
    },
    comments: {
      type: "string",
      label: "Comments",
      description: "Comments or notes about the short link.",
      optional: true,
    },
    expiresAt: {
      type: "string",
      label: "Expiration Date",
      description:
        "The date and time when the short link will expire (ISO 8601). E.g. `2025-06-13T05:31:56Z`",
      optional: true,
    },
    expiredUrl: {
      type: "string",
      label: "Expired Redirect URL",
      description: "The URL to redirect to when the short link has expired.",
      optional: true,
    },
    geo: {
      type: "object",
      label: "Geo-Targeting",
      description:
        "Mapping of country codes to destination URLs (JSON format).",
      optional: true,
    },
    publicStats: {
      type: "boolean",
      label: "Public Stats",
      description: "Whether the short link's stats are publicly accessible.",
      optional: true,
    },
  },

  async run({ $ }) {
    const {
      url,
      key,
      domain,
      externalId,
      password,
      flexible,
      title,
      description,
      image,
      video,
      proxy,
      rewrite,
      ios,
      android,
      doIndex,
      comments,
      expiresAt,
      expiredUrl,
      publicStats,
    } = this;

    const geo = typeof this.geo === "string"
      ? JSON.parse(this.geo)
      : this.geo;

    const payload = {
      url,
    };
    key && (payload.key = key);
    domain && (payload.domain = domain);
    externalId && (payload.externalId = externalId);
    password && (payload.password = password);
    flexible != null && (payload.flexible = flexible);
    title && (payload.title = title);
    description && (payload.description = description);
    image && (payload.image = image);
    video && (payload.video = video);
    proxy != null && (payload.proxy = proxy);
    rewrite != null && (payload.rewrite = rewrite);
    ios && (payload.ios = ios);
    android && (payload.android = android);
    doIndex != null && (payload.doIndex = doIndex);
    comments && (payload.comments = comments);
    expiresAt && (payload.expiresAt = expiresAt);
    expiredUrl && (payload.expiredUrl = expiredUrl);
    geo && (payload.geo = geo);
    publicStats != null && (payload.publicStats = publicStats);

    const response = await this.codeqr.createLink({
      $,
      data: payload,
    });
    response && $.export("$summary", "Link created successfully");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
CodeQR	`codeqr`	`app`	This component uses the CodeQR app.
URL	`url`	`string`	The destination URL of the short link.
Key	`key`	`string`	The short link slug. If not provided, a random 7-character slug will be generated.
Domain	`domain`	`string`	The domain of the short link. If not provided, the default workspace domain will be used.
External ID	`externalId`	`string`	This is the ID of the link in your database. Must be prefixed with ext_.
Password	`password`	`string`	The password required to access the destination URL.
Flexible Link	`flexible`	`boolean`	Whether this is a flexible link with dynamic destination setting.
Title	`title`	`string`	The title displayed on the short link page.
Description	`description`	`string`	A description displayed on the short link page.
Image URL	`image`	`string`	URL of the image displayed on the short link page.
Video URL	`video`	`string`	URL of the video displayed on the short link page.
Proxy	`proxy`	`boolean`	Enable proxy settings.
Rewrite Link	`rewrite`	`boolean`	Enable link rewriting.
iOS URL	`ios`	`string`	The iOS destination URL for device-specific redirection.
Android URL	`android`	`string`	The Android destination URL for device-specific redirection.
Allow Indexing	`doIndex`	`boolean`	Enable indexing of the short link.
Comments	`comments`	`string`	Comments or notes about the short link.
Expiration Date	`expiresAt`	`string`	The date and time when the short link will expire (ISO 8601). E.g. `2025-06-13T05:31:56Z`
Expired Redirect URL	`expiredUrl`	`string`	The URL to redirect to when the short link has expired.
Geo-Targeting	`geo`	`object`	Mapping of country codes to destination URLs (JSON format).
Public Stats	`publicStats`	`boolean`	Whether the short link's stats are publicly accessible.

Action Authentication#

CodeQR uses OAuth authentication. When you connect your CodeQR account, Pipedream will open a popup window where you can sign into CodeQR and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any CodeQR API.

Pipedream requests the following authorization scopes when you connect your account:

qrcodes.readlinks.readtags.readpages.readlinks.writeqrcodes.write

Create a CodeQR Link with CodeQR API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for CodeQR, Zendesk and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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