Add New Call with Gong API on New Message In Channels (Instant) from Slack API

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New Message In Channels (Instant) from the Slack API

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Add New Call with the Gong API

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Getting Started#

This integration creates a workflow with a Slack trigger and Gong action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Message In Channels (Instant) trigger
1. Connect your Slack account
2. Optional- Select one or more Channels
3. Configure slackApphook
4. Optional- Configure Resolve Names
5. Optional- Configure Ignore Bots
6. Optional- Configure Ignore replies in threads
Configure the Add New Call action
1. Connect your Gong account
2. Configure Client Unique ID
3. Configure Actual Start
4. Select a Direction
5. Select a Primary User
6. Configure Parties
7. Optional- Configure Title
8. Optional- Configure Purpose
9. Optional- Configure Scheduled Start
10. Optional- Configure Scheduled End
11. Optional- Configure Duration
12. Optional- Configure Disposition
13. Optional- Configure Meeting URL
14. Optional- Select a Call Provider Code
15. Optional- Configure Download Media URL
16. Optional- Select a Workspace ID
17. Optional- Select a Language Code
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Message In Channels (Instant) on Slack

Description:Emit new event when a new message is posted to one or more channels

Version:1.0.22

Key:slack-new-message-in-channels

View on GitHub

Slack Overview#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Trigger Code#

import common from "../common/base.mjs";
import constants from "../common/constants.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "slack-new-message-in-channels",
  name: "New Message In Channels (Instant)",
  version: "1.0.22",
  description: "Emit new event when a new message is posted to one or more channels",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    conversations: {
      propDefinition: [
        common.props.slack,
        "conversation",
      ],
      type: "string[]",
      label: "Channels",
      description: "Select one or more channels to monitor for new messages.",
      optional: true,
    },
    // eslint-disable-next-line pipedream/props-description,pipedream/props-label
    slackApphook: {
      type: "$.interface.apphook",
      appProp: "slack",
      async eventNames() {
        return this.conversations || [
          "message",
        ];
      },
    },
    resolveNames: {
      propDefinition: [
        common.props.slack,
        "resolveNames",
      ],
    },
    ignoreBot: {
      propDefinition: [
        common.props.slack,
        "ignoreBot",
      ],
    },
    ignoreThreads: {
      type: "boolean",
      label: "Ignore replies in threads",
      description: "Ignore replies to messages in threads",
      optional: true,
    },
  },
  methods: {
    ...common.methods,
    getSummary() {
      return "New message in channel";
    },
    async processEvent(event) {
      if (event.type !== "message") {
        console.log(`Ignoring event with unexpected type "${event.type}"`);
        return;
      }
      if (event.subtype && !constants.ALLOWED_MESSAGE_IN_CHANNEL_SUBTYPES.includes(event.subtype)) {
        // This source is designed to just emit an event for each new message received.
        // Due to inconsistencies with the shape of message_changed and message_deleted
        // events, we are ignoring them for now. If you want to handle these types of
        // events, feel free to change this code!!
        console.log("Ignoring message with subtype.");
        return;
      }
      if ((this.ignoreBot) && (event.subtype == "bot_message" || event.bot_id)) {
        return;
      }
      // There is no thread message type only the thread_ts field
      // indicates if the message is part of a thread in the event.
      if (this.ignoreThreads && event.thread_ts) {
        console.log("Ignoring reply in thread");
        return;
      }
      if (this.resolveNames) {
        if (event.user) {
          event.user_id = event.user;
          event.user = await this.getUserName(event.user);
        } else if (event.bot_id) {
          event.bot = await this.getBotName(event.bot_id);
        }
        event.channel_id = event.channel;
        event.channel = await this.getConversationName(event.channel);
        if (event.team) {
          event.team_id = event.team;
          event.team = await this.getTeamName(event.team);
        }
      }
      return event;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Slack	`slack`	`app`	This component uses the Slack app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Channels	`conversations`	`string[]`	Select a value from the drop down menu.
	`slackApphook`	`$.interface.apphook`
Resolve Names	`resolveNames`	`boolean`	Instead of returning `channel`, `team`, and `user` as IDs, return their human-readable names.
Ignore Bots	`ignoreBot`	`boolean`	Ignore messages from bots
Ignore replies in threads	`ignoreThreads`	`boolean`	Ignore replies to messages in threads

Trigger Authentication#

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

bookmarks:writecalls:readcalls:writechannels:historychannels:readchannels:writednd:readdnd:writeemoji:readfiles:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writepins:readpins:writereactions:readreactions:writereminders:readreminders:writeremote_files:readremote_files:sharestars:readstars:writeteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:usercommandsfiles:write:userusers.profile:writeusers.profile:readsearch:read

About Slack#

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Action#

Add New Call on Gong

Description:Add a new call. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls)

Version:0.0.2

Key:gong-add-new-call

View on GitHub

Gong Overview#

The Gong API allows you to tap into Gong's conversation intelligence capabilities, enabling you to retrieve call recordings, transcripts, and analytics data for sales engagements. By integrating Gong with Pipedream, you can automate workflows that react to this sales data, enrich CRM records, trigger follow-up actions, and sync insights across your sales stack. It's a goldmine for sales teams looking to leverage conversational insights and make data-driven decisions.

Action Code#

import app from "../../gong.app.mjs";
import LANGS from "../../common/languages.mjs";
import constants from "../../common/constants.mjs";
import utils from "../../common/utils.mjs";

export default {
  key: "gong-add-new-call",
  name: "Add New Call",
  description: "Add a new call. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls)",
  type: "action",
  version: "0.0.2",
  props: {
    app,
    clientUniqueId: {
      type: "string",
      label: "Client Unique ID",
      description: "A call's unique identifier in the PBX or the recording system. Gong uses this identifier to prevent repeated attempts to upload the same recording.",
    },
    actualStart: {
      type: "string",
      label: "Actual Start",
      description: "The actual date and time when the call started in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC).",
    },
    direction: {
      type: "string",
      label: "Direction",
      description: "Whether the call is inbound (someone called the company), outbound (a rep dialed someone outside the company), or a conference call.",
      options: constants.DIRECTIONS,
    },
    primaryUser: {
      label: "Primary User",
      description: "The Gong internal user ID of the team member who hosted the call.",
      propDefinition: [
        app,
        "userId",
      ],
    },
    parties: {
      type: "string[]",
      label: "Parties",
      description: "A list of the call's participants. A party must be provided for the **Primary User**. Each party can have a JSON stucture like this example: `{ \"phoneNumber\": \"123123\", \"emailAddress\": \"email@example.com\", \"name\": \"Name\", \"mediaChannelId\": \"1\" }`",
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the call. This title is available in the Gong system for indexing and search.",
      optional: true,
    },
    purpose: {
      type: "string",
      label: "Purpose",
      description: "The purpose of the call. This optional field is a free text of up to 255 characters.",
      optional: true,
    },
    scheduledStart: {
      type: "string",
      label: "Scheduled Start",
      description: "The date and time the call was scheduled to begin in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);",
      optional: true,
    },
    scheduledEnd: {
      type: "string",
      label: "Scheduled End",
      description: "The date and time the call was scheduled to end in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);",
      optional: true,
    },
    duration: {
      type: "integer",
      label: "Duration",
      description: "The actual call duration in seconds.",
      optional: true,
    },
    disposition: {
      type: "string",
      label: "Disposition",
      description: "The disposition of the call. The disposition is free text of up to 255 characters.",
      optional: true,
    },
    meetingUrl: {
      type: "string",
      label: "Meeting URL",
      description: "The URL of the conference call by which users join the meeting",
      optional: true,
    },
    callProviderCode: {
      type: "string",
      label: "Call Provider Code",
      description: "The code identifies the provider conferencing or telephony system. For example: `zoom`, `clearslide`, `gotomeeting`, `ringcentral`, `outreach`, `insidesales`, etc. These values are predefined by Gong, please contact help@gong.io to find the proper value for your system.",
      optional: true,
      options: constants.CALL_PROVIDER_CODES,
    },
    downloadMediaUrl: {
      type: "string",
      label: "Download Media URL",
      description: "The URL from which Gong can download the media file. The URL must be unique, the audio or video file must be a maximum of 1.5GB. If you provide this URL, you should not perform the **Add call media** step.",
      optional: true,
    },
    workspaceId: {
      description: "Optional workspace identifier. If specified, the call will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied.",
      optional: true,
      propDefinition: [
        app,
        "workspaceId",
      ],
    },
    languageCode: {
      type: "string",
      label: "Language Code",
      description: "The language code the call should be transcribed to. This field is optional as Gong automatically detects the language spoken in the call and transcribes it accordingly. Set this field only if you are sure of the language the call is in.",
      optional: true,
      options: LANGS,
    },
  },
  methods: {
    addNewCall(args = {}) {
      return this.app.post({
        path: "/calls",
        ...args,
      });
    },
    getParties() {
      const {
        primaryUser,
        parties,
      } = this;

      return utils.parseArray(parties)
        .map((party) => {
          const parsed = utils.parse(party);
          return {
            ...parsed,
            userId: primaryUser,
          };
        });
    },
  },
  run({ $: step }) {
    const {
      // eslint-disable-next-line no-unused-vars
      app,
      getParties,
      addNewCall,
      ...data
    } = this;

    return addNewCall({
      step,
      data: {
        ...data,
        parties: getParties(),
      },
      summary: (response) => `Successfully added call with request ID \`${response.requestId}\``,
    });
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Gong	`app`	`app`	This component uses the Gong app.
Client Unique ID	`clientUniqueId`	`string`	A call's unique identifier in the PBX or the recording system. Gong uses this identifier to prevent repeated attempts to upload the same recording.
Actual Start	`actualStart`	`string`	The actual date and time when the call started in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC).
Direction	`direction`	`string`	Select a value from the drop down menu:`InboundOutboundConferenceUnknown`
Primary User	`primaryUser`	`string`	Select a value from the drop down menu.
Parties	`parties`	`string[]`	A list of the call's participants. A party must be provided for the Primary User. Each party can have a JSON stucture like this example: `{ "phoneNumber": "123123", "emailAddress": "email@example.com", "name": "Name", "mediaChannelId": "1" }`
Title	`title`	`string`	The title of the call. This title is available in the Gong system for indexing and search.
Purpose	`purpose`	`string`	The purpose of the call. This optional field is a free text of up to 255 characters.
Scheduled Start	`scheduledStart`	`string`	The date and time the call was scheduled to begin in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);
Scheduled End	`scheduledEnd`	`string`	The date and time the call was scheduled to end in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);
Duration	`duration`	`integer`	The actual call duration in seconds.
Disposition	`disposition`	`string`	The disposition of the call. The disposition is free text of up to 255 characters.
Meeting URL	`meetingUrl`	`string`	The URL of the conference call by which users join the meeting
Call Provider Code	`callProviderCode`	`string`	Select a value from the drop down menu:`zoomclearslidegotomeetingringcentraloutreachinsidesales`
Download Media URL	`downloadMediaUrl`	`string`	The URL from which Gong can download the media file. The URL must be unique, the audio or video file must be a maximum of 1.5GB. If you provide this URL, you should not perform the Add call media step.
Workspace ID	`workspaceId`	`string`	Select a value from the drop down menu.
Language Code	`languageCode`	`string`	Select a value from the drop down menu:`af-ZAam-ETar-AEar-BHar-DZar-EGar-ILar-IQar-JOar-KWar-LBar-MAar-MRar-OMar-PSar-QAar-SAar-TNar-YEaz-AZbg-BGbn-BDbn-INbs-BAca-EScs-CZda-DKde-ATde-CHde-DEel-GRen-ABen-AUen-CAen-GBen-IEen-INen-NZen-PHen-SGen-USen-WLen-ZAes-ARes-BOes-CLes-COes-CRes-DOes-ECes-ESes-GTes-HNes-MXes-NIes-PAes-PEes-PRes-PYes-SVes-USes-UYet-EEeu-ESfa-IRfi-FIfil-PHfr-BEfr-CAfr-CHfr-FRgl-ESgu-INhe-ILhi-INhr-HRhu-HUhy-AMid-IDis-ISit-CHit-ITja-JPjv-IDka-GEkk-KZkm-KHkn-INko-KRlo-LAlt-LTlv-LVmk-MKml-INmn-MNmr-INms-MYmy-MMne-NPnl-BEnl-NLno-NOpa-Guru-INpl-PLpt-BRpt-PTro-ROru-RUsi-LKsk-SKsl-SIsq-ALsr-RSsu-IDsv-SEsw-KEsw-TZta-INta-LKta-MYta-SGte-INth-THtr-TRuk-UAur-INur-PKuz-UZvi-VNyue-Hant-HKzh-CNzh-TWzu-ZA`

Action Authentication#

Gong uses OAuth authentication. When you connect your Gong account, Pipedream will open a popup window where you can sign into Gong and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gong API.

Pipedream requests the following authorization scopes when you connect your account:

api:calls:read:basicapi:calls:createapi:users:readapi:crm:integrations:readapi:library:readapi:data-privacy:readapi:users:readapi:meetings:user:createapi:engagement-data:writeapi:workspaces:readapi:calls:read:transcript

Add New Call with Gong API on New Message In Channels (Instant) from Slack API

Pipedream makes it easy to connect APIs for Gong, Slack and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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