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Zoho Desk ACTION

Update Ticket Comment

Updates an existing comment on a ticket. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Zoho Desk account once, then configure and run Update Ticket Comment from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_desk-update-ticket-comment",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_desk: { authProvisionId: "apn_xxxxxxx" },
    orgId: "Organization ID",
    ticketId: "Ticket ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Ticket Comment inputs
Property Type Description
orgId Organization ID string
The ID of the organization
Required Dynamic
ticketId Ticket ID string
The ID of the ticket
Required Dynamic
commentId Comment ID string
The ID of the ticket comment
Required Dynamic
content Content string
Updated content of the comment. To retrieve or set user mentions, use this code format: zsu[@user:{zuid}zsu.
Optional
contentType Content Type string
Used to denote the content-type which may be html or plainText. The default type is html.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
zoho_desk-update-ticket-comment
Version
0.0.3
App
Zoho Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes