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Zoho Desk ACTION

Update Ticket

Updates an existing ticket. See the docs here
  • Action
  • Writes data
  • Destructive
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Zoho Desk account once, then configure and run Update Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_desk-update-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_desk: { authProvisionId: "apn_xxxxxxx" },
    orgId: "Organization ID",
    ticketId: "Ticket ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Ticket inputs
Property Type Description
orgId Organization ID string
The ID of the organization
Required Dynamic
ticketId Ticket ID string
The ID of the ticket
Required Dynamic
subject Subject string
Subject of the ticket
Optional
description Description string
Description in the ticket
Optional
status Status string
Status of the ticket
Required Dynamic
priority Priority string
Priority level of the ticket
Optional Dynamic
assigneeId Assignee string
The agent assigned to the ticket
Optional Dynamic
departmentId Department ID string
The ID of the department
Required Dynamic
contactId Contact ID string
The ID of the contact
Required Dynamic
channel Channel string
The channel through which the ticket was created
Optional Dynamic
classification Classification string
Classification of the ticket
Optional Dynamic
category Category string
Category of the ticket
Optional
subCategory Sub Category string
Sub-category of the ticket
Optional
dueDate Due Date string
Due date for the ticket in ISO 8601 format (e.g., 2024-12-31T23:59:59Z)
Optional
productId Product ID string
The ID of the product
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
zoho_desk-update-ticket
Version
0.0.12
App
Zoho Desk
Authentication
OAuth
Read-only
No
Destructive
Yes
Open world
Yes