View as Markdown
Zoho Desk icon

Zoho Desk ACTION

List Tickets

Lists all tickets in your help desk with optional filtering. See the docs here
  • Action
  • Read only
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Zoho Desk account once, then configure and run List Tickets from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_desk-list-tickets",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_desk: { authProvisionId: "apn_xxxxxxx" },
    orgId: "Organization ID",
    departmentId: "Department ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

List Tickets inputs
Property Type Description
orgId Organization ID string
The ID of the organization
Required Dynamic
departmentId Department ID string
The ID of the department
Required Dynamic
status Status string
Status of the ticket
Optional Dynamic
priority Priority string
Priority level of the ticket
Optional Dynamic
assigneeId Assignee string
The agent assigned to the ticket
Optional Dynamic
channel Channel string
The channel through which the ticket was created
Optional Dynamic
contactId Contact ID string
The ID of the contact
Optional Dynamic
sortBy Sort By string
Field to sort tickets by
Optional
from From integer
Starting offset for pagination. Use this to retrieve results starting from a specific position.
Optional
limit Limit integer
Number of records to retrieve per request (max 50)
Optional
maxResults Max Results integer
Maximum number of results to return. Set to blank to return everything.
Optional
include Include string
Additional resources to include in the response (comma-separated). For example: contacts,products,assignee
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
zoho_desk-list-tickets
Version
0.0.6
App
Zoho Desk
Authentication
OAuth
Read-only
Yes
Destructive
No
Open world
Yes