Integrate the Zendesk API with the Zonka Feedback API

Setup the Zendesk API trigger to run a workflow which integrates with the Zonka Feedback API. Pipedream's integration platform allows you to integrate Zendesk and Zonka Feedback remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Zonka Feedback#

Create Ticket with Zendesk API on New Survey Response from Zonka Feedback API

Zonka Feedback + Zendesk

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Delete Ticket with Zendesk API on New Survey Response from Zonka Feedback API

Zonka Feedback + Zendesk

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List Surveys with Zonka Feedback API on New Ticket (Instant) from Zendesk API

Zendesk + Zonka Feedback

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List Surveys with Zonka Feedback API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Zonka Feedback

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List Surveys with Zonka Feedback API on Ticket Closed (Instant) from Zendesk API

Zendesk + Zonka Feedback

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Popular Zendesk and Zonka Feedback Triggers#

New Survey Response from the Zonka Feedback API

Emit new event for each survey response. See docs

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Zonka Feedback Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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List Surveys with the Zonka Feedback API

List surveys from Zonka Feedback. You can filter surveys based on their status.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Email Survey with the Zonka Feedback API

Send a survey by email. See docs

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Send SMS Survey with the Zonka Feedback API

Send a survey by SMS. Please ensure you have enough SMS credits. See docs

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zonka Feedback#

Zonka Feedback API allows for the collection and management of customer feedback data. Through Pipedream, you can automate the process of capturing this feedback, analyze the data for insights, and integrate with other services to act on the information collected. With Pipedream's serverless platform, you can create complex workflows that trigger actions in other apps, based on feedback received, without writing extensive code.

Connect Zonka Feedback#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zonka_feedback: {
      type: "app",
      app: "zonka_feedback",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://apis.zonkafeedback.com/users`,
      headers: {
        "Z-API-TOKEN": `${this.zonka_feedback.$auth.auth_token}`,
      },
    })
  },
})

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