Integrate the Zendesk API with the Tick API

Setup the Zendesk API trigger to run a workflow which integrates with the Tick API. Pipedream's integration platform allows you to integrate Zendesk and Tick remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Tick#

Create Client with Tick API on New Ticket (Instant) from Zendesk API

Zendesk + Tick

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Create Client with Tick API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Tick

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Create Client with Tick API on Ticket Closed (Instant) from Zendesk API

Zendesk + Tick

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Create Client with Tick API on Ticket Pended (Instant) from Zendesk API

Zendesk + Tick

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Create Client with Tick API on Ticket Solved (Instant) from Zendesk API

Zendesk + Tick

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Popular Zendesk and Tick Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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New Client from the Tick API

Emit new event on each created client.

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Popular Zendesk and Tick Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Client with the Tick API

Creates a client. See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Project with the Tick API

Creates a project. See docs here

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Create Task with the Tick API

Creates a task. See docs here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Tick#

Tick is a time tracking and project management tool designed to help teams keep track of time spent on various tasks and projects. With the Tick API, you can automate project time entries, generate reports, and sync time data with other tools. Specifically, when you plug the Tick API into Pipedream, you leverage serverless workflows to connect Tick with hundreds of other apps. You can automate time tracking, streamline project updates, and trigger actions based on time entry events.

Connect Tick#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    tick: {
      type: "app",
      app: "tick",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://www.tickspot.com/${this.tick.$auth.subscription_id}/api/v2/users.json`,
      headers: {
        "Authorization": `Token token=${this.tick.$auth.api_token}`,
        "User-Agent": `MyCoolApp (${this.tick.$auth.email})`,
      },
    })
  },
})

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