Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a send status is updated. See docs here
Emit new event when a ticket has changed to closed status
Track all sent gifts and retrieve analytics information regarding sent gift. See the docs here
Send a physical gift. See the docs here
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Sendoso is a sending platform that enables companies to engage with customers through direct mail, eGifts, and other physical deliveries. Utilizing the Sendoso API via Pipedream allows for the automation of these outreach efforts, seamlessly integrating with CRM systems, marketing automation, or customer support tools. By leveraging workflows and events, you can trigger Sendoso actions based on user behavior, sales milestones, or support tickets, enhancing the physical impact of your digital engagements.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
sendoso: {
type: "app",
app: "sendoso",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.sendoso.com/api/v3/me`,
headers: {
Authorization: `Bearer ${this.sendoso.$auth.oauth_access_token}`,
},
})
},
})