Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the DataTrails (formerly RKVST) API
Setup the Zendesk API trigger to run a workflow which integrates with the DataTrails (formerly RKVST) API. Pipedream's integration platform allows you to integrate Zendesk and DataTrails (formerly RKVST) remarkably fast. Free for developers.
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Popular Ways to Connect Zendesk with DataTrails (formerly RKVST)#
Popular Zendesk and DataTrails (formerly RKVST) Triggers#
Emit new event when a new asset is created.
Emit new event when a ticket is added to the specified view
Emit new event for each new activity related to any asset within the platform. Note that event only emitted when it is created by the API or Pipedream DataTrails action: Create new Event.
Emit new event when a ticket has changed to closed status
Popular Zendesk and DataTrails (formerly RKVST) Actions#
Allows for the addition of a new asset into the RKVST system. See the documentation
Create a new event based on an asset. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of DataTrails (formerly RKVST)#
The DataTrails API, formerly known as RKVST, is designed to track the provenance and integrity of digital assets across their lifecycle. With this API, you can create an immutable record of actions, decisions, and processes that affect any asset, thereby providing an auditable trail. Leveraging Pipedream, you can automate workflows that require secure, verifiable, and traceable asset history. You can react to events in real-time, integrate with other services, and trigger actions based on asset changes or compliance checks.
Connect DataTrails (formerly RKVST)#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
rkvst: {
type: "app",
app: "rkvst",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.datatrails.ai/archivist/v2/assets`,
headers: {
Authorization: `Bearer ${this.rkvst.$auth.oauth_access_token}`,
},
})
},
})
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