Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Extract structured data from a document. See the documentation
Extract structured data from unstructured text. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The Reform API allows you to automate the management and analysis of forms and surveys. By connecting Reform to Pipedream, you can create, update, and retrieve form submissions, and set up workflows that trigger on new responses. This opens up possibilities for integrating form data with other tools, managing event-driven notifications, or feeding customer insights into your CRM systems—all in a serverless environment that scales with your needs.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
reform: {
type: "app",
app: "reform",
}
},
async run({steps, $}) {
const fields_to_extract = [
{
"name": "Nouns",
"description": "Please extract all nouns.",
"type": "String"
},
{
"name": "Verbs",
"description": "Please extract all verbs.",
"type": "String"
}
]
const data = {
text_content: "There are usually about 200 words in a paragraph, but this can vary widely. Most paragraphs focus on a single idea that's expressed with an introductory sentence, then followed by two or more supporting sentences about the idea. A short paragraph may not reach even 50 words while long paragraphs can be over 400 words long, but generally speaking they tend to be approximately 200 words in length.",
fields_to_extract: fields_to_extract
}
return await axios($, {
method: "post",
url: `https://api.reformhq.com/v1/api/extract-text `,
headers: {
Authorization: `Bearer ${this.reform.$auth.api_key}`,
"Content-Type": `application/json`,
},
data,
})
},
})