Integrate the Zendesk API with the Qualetics API

Setup the Zendesk API trigger to run a workflow which integrates with the Qualetics API. Pipedream's integration platform allows you to integrate Zendesk and Qualetics remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Qualetics#

Run Data Machine with Qualetics API on New Ticket (Instant) from Zendesk API

Zendesk + Qualetics

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Run Data Machine with Qualetics API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Qualetics

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Run Data Machine with Qualetics API on Ticket Closed (Instant) from Zendesk API

Zendesk + Qualetics

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Run Data Machine with Qualetics API on Ticket Pending (Instant) from Zendesk API

Zendesk + Qualetics

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Run Data Machine with Qualetics API on Ticket Solved (Instant) from Zendesk API

Zendesk + Qualetics

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Popular Zendesk and Qualetics Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Qualetics Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Run Data Machine with the Qualetics API

Initiates a previously designed data machine within Qualetics, executing the specific analytical tasks it was built for. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Data with the Qualetics API

Send an event with data to the system. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Qualetics#

The Qualetics API provides data intelligence as a service, allowing you to transform your data into actionable insights. With this API, you can perform advanced data analysis, predict trends, and generate reports to make informed decisions swiftly. On Pipedream, Qualetics can be integrated into workflows to automate data analysis, connect with other services for enriched data operations, and trigger actions based on the insights derived.

Connect Qualetics#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    qualetics: {
      type: "app",
      app: "qualetics",
    }
  },
  async run({steps, $}) {
    const data = {"actor":{"type":"User","id":"js1234"},"action":{"type":"ButtonClick"},"context":{"type":"Button","name":"Button1"}};//"{{your_data}}";
    //E.g. {"actor":{"type":"User","id":"js1234"},"action":{"type":"ButtonClick"},"context":{"type":"Button","name":"Button1"}}
    return await axios($, {
      method: "post",
      url: `https://mq.qualetics.com/api/sendmessage?client_id=${this.qualetics.$auth.app_prefix}`,
      headers: {
        Authorization: `Bearer ${this.qualetics.$auth.oauth_access_token}`,      
      },
      data,
    })
  },
})

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