Integrate the Zendesk API with the Plain API

Setup the Zendesk API trigger to run a workflow which integrates with the Plain API. Pipedream's integration platform allows you to integrate Zendesk and Plain remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Plain#

Add Customer to Group with Plain API on New Ticket (Instant) from Zendesk API

Zendesk + Plain

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Add Customer to Group with Plain API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Plain

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Add Customer to Group with Plain API on Ticket Closed (Instant) from Zendesk API

Zendesk + Plain

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Add Customer to Group with Plain API on Ticket Pending (Instant) from Zendesk API

Zendesk + Plain

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Add Customer to Group with Plain API on Ticket Solved (Instant) from Zendesk API

Zendesk + Plain

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Popular Zendesk and Plain Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Customer Created from the Plain API

Emit new event when a customer is created.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Customer Deleted from the Plain API

Emit new event when a customer is deleted.

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Popular Zendesk and Plain Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Customer to Group with the Plain API

Adds a customer to a customer group. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Customer Event with the Plain API

Creates an event with a customer. See the documentation

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Create Thread with the Plain API

Creates a new thread with a given customer. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Plain#

The Plain API provides functionality for automating customer support tasks, such as managing conversations, customers, and team inboxes. Within Pipedream, you can leverage these features to create custom workflows that respond to events from your app or external services, triggering actions in Plain. By integrating the Plain API with Pipedream, you can enhance customer support efficiency, streamline communication, and keep customer data synchronized across platforms.

Connect Plain#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    plain: {
      type: "app",
      app: "plain",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `query Workspace {
        workspace(workspaceId: "${this.plain.$auth.workspace_id}") {
            id
            publicName
        }
    }`,
    }
    return await axios($, {
      method: "post",
      url: `https://core-api.uk.plain.com/graphql/v1`,
      headers: {
        Authorization: `Bearer ${this.plain.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

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