Integrate the Zendesk API with the Parma API

Setup the Zendesk API trigger to run a workflow which integrates with the Parma API. Pipedream's integration platform allows you to integrate Zendesk and Parma remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Parma#

Create Note with Parma API on New Ticket (Instant) from Zendesk API

Zendesk + Parma

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Create Note with Parma API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Parma

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Create Note with Parma API on Ticket Closed (Instant) from Zendesk API

Zendesk + Parma

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Create Note with Parma API on Ticket Pending (Instant) from Zendesk API

Zendesk + Parma

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Create Note with Parma API on Ticket Solved (Instant) from Zendesk API

Zendesk + Parma

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Popular Zendesk and Parma Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Relationship Created from the Parma API

Emit new event when a new relationship is created.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Parma Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Note with the Parma API

Adds a new note in Parma. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Relationship with the Parma API

Creates a new relationship in Parma. See the documentation

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Find Relationship with the Parma API

Searches for an existing relationship in Parma. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect Parma#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    parma: {
      type: "app",
      app: "parma",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.parma.ai/api/v1/users/me`,
      headers: {
        Authorization: `Bearer ${this.parma.$auth.oauth_access_token}`,
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
    })
  },
})

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