Integrate the Zendesk API with the Opsgenie API

Setup the Zendesk API trigger to run a workflow which integrates with the Opsgenie API. Pipedream's integration platform allows you to integrate Zendesk and Opsgenie remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Opsgenie#

Create Alert with Opsgenie API on New Ticket (Instant) from Zendesk API

Zendesk + Opsgenie

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Create Alert with Opsgenie API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Opsgenie

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Create Alert with Opsgenie API on Ticket Closed (Instant) from Zendesk API

Zendesk + Opsgenie

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Create Alert with Opsgenie API on Ticket Pending (Instant) from Zendesk API

Zendesk + Opsgenie

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Create Alert with Opsgenie API on Ticket Solved (Instant) from Zendesk API

Zendesk + Opsgenie

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Popular Zendesk and Opsgenie Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Opsgenie Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Alert with the Opsgenie API

Send a new Alert for processing. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Alert Status with the Opsgenie API

Get the status of the alert with the specified ID. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Opsgenie#

The Opsgenie API enables automated incident management and alerting to streamline response actions. It allows you to create, update, and manage alerts, as well as configure and query users, schedules, and on-call rotations. Integrating Opsgenie with Pipedream opens up possibilities for orchestrating complex workflows, such as incident triggering from various sources, auto-update of tickets, synchronization with other tools, and much more, all in a serverless environment.

Connect Opsgenie#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    opsgenie: {
      type: "app",
      app: "opsgenie",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.opsgenie.$auth.instance_region}.opsgenie.com/v2/teams`,
      headers: {
        "Authorization": `GenieKey ${this.opsgenie.$auth.api_key}`,
      },
    })
  },
})

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