Integrate the Zendesk API with the Okta API

Setup the Zendesk API trigger to run a workflow which integrates with the Okta API. Pipedream's integration platform allows you to integrate Zendesk and Okta remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Okta#

Create Ticket with Zendesk API on New Okta Event from Okta API

Okta + Zendesk

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Create User with Okta API on New Ticket (Instant) from Zendesk API

Zendesk + Okta

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Create User with Okta API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Okta

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Create User with Okta API on Ticket Closed (Instant) from Zendesk API

Zendesk + Okta

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Create User with Okta API on Ticket Pending (Instant) from Zendesk API

Zendesk + Okta

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Popular Zendesk and Okta Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Okta Event from the Okta API

Emit new event when the system observes a new event.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Okta Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create User with the Okta API

Creates a new user in the Okta system. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get User with the Okta API

Fetches the information of a specific user from the Okta system. See the documentation

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Update User with the Okta API

Updates the profile of a specific user in the Okta system. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect Okta#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    okta: {
      type: "app",
      app: "okta",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `{{custom_fields.url}}/api/v1/users`,
      headers: {
        "Authorization": `SSWS {{custom_fields.api_token}}`,
        "Accept": `application/json; okta-version=1.0.0`,
      },
      params: {
        Accept: ``,
      },
    })
  },
})

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