Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Create a new document in a collection of your choice. See the docs here
Execute an aggregation pipeline on a MongoDB collection. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The MongoDB API provides powerful capabilities to interact with a MongoDB database, allowing you to perform CRUD (Create, Read, Update, Delete) operations, manage databases, and execute sophisticated queries. With Pipedream, you can harness these abilities to automate tasks, sync data across various apps, and react to events in real-time. It’s a combo that’s particularly potent for managing data workflows, syncing application states, or triggering actions based on changes to your data.
import mongodb from 'mongodb'
export default defineComponent({
props: {
mongodb: {
type: "app",
app: "mongodb",
},
collection: {
type: "string"
},
filter: {
type: "object"
}
},
async run({steps, $}) {
const MongoClient = mongodb.MongoClient
const {
database,
hostname,
username,
password,
} = this.mongodb.$auth
const url = `mongodb+srv://${username}:${password}@${hostname}/test?retryWrites=true&w=majority`
const client = await MongoClient.connect(url, {
useNewUrlParser: true,
useUnifiedTopology: true
})
const db = client.db(database)
const results = await db.collection(this.collection).find(this.filter).toArray();
$.export('results', results);
await client.close()
},
})