Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the Microsoft 365 People API
Setup the Zendesk API trigger to run a workflow which integrates with the Microsoft 365 People API. Pipedream's integration platform allows you to integrate Zendesk and Microsoft 365 People remarkably fast. Free for developers.
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Popular Ways to Connect Zendesk with Microsoft 365 People#
Popular Zendesk and Microsoft 365 People Triggers#
Emit new event when a new contact is created in a folder.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Popular Zendesk and Microsoft 365 People Actions#
Create a new contact in Microsoft 365 People. See the documentation
Create a new contact folder in Microsoft 365 People. See the documentation
Updates an existing contact in Microsoft 365 People. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Microsoft 365 People#
The Microsoft 365 People API lets you tap into your organization's contact data, providing access to people's info within your Microsoft 365 domain. With this API, you can search for users and contacts, discover relationships, and construct rich profiles that include contact information, organizational hierarchies, and photo URLs. On Pipedream, you can harness this API to automate contact management tasks, enhance CRM data, or trigger actions based on changes in your organization's personnel.
Connect Microsoft 365 People#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
microsoft_365_people: {
type: "app",
app: "microsoft_365_people",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://graph.microsoft.com/v1.0/me`,
headers: {
Authorization: `Bearer ${this.microsoft_365_people.$auth.oauth_access_token}`,
},
})
},
})
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