Create Campaign with listmonk API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API

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Create Campaign with the listmonk API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and listmonk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Campaign action
1. Connect your listmonk account
2. Configure Campaign Name
3. Configure Subject
4. Select one or more Lists
5. Select a Type
6. Select a Content Type
7. Configure Body
8. Optional- Configure From Email
9. Optional- Configure Tags
10. Optional- Configure Send At
11. Optional- Select a Template
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Campaign on listmonk

Description:Creates a new campaign in Listmonk. [See the documentation](https://listmonk.app/docs/apis/campaigns/#post-apicampaigns)

Version:0.0.1

Key:listmonk-create-campaign

View on GitHub

listmonk Overview#

The listmonk API enables you to interact programmatically with the listmonk platform, which specializes in managing mailing lists and sending out newsletters. Using this API, you can automate subscriber management, campaign dispatching, and performance tracking. When you integrate listmonk with Pipedream, you can create powerful workflows that react to events from other apps, process data, and use that data to trigger actions within listmonk.

Action Code#

import listmonk from "../../listmonk.app.mjs";
import constants from "../../common/constants.mjs";

export default {
  key: "listmonk-create-campaign",
  name: "Create Campaign",
  description: "Creates a new campaign in Listmonk. [See the documentation](https://listmonk.app/docs/apis/campaigns/#post-apicampaigns)",
  version: "0.0.1",
  type: "action",
  props: {
    listmonk,
    name: {
      type: "string",
      label: "Campaign Name",
      description: "The name of the campaign to create.",
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the campaign.",
    },
    listIds: {
      propDefinition: [
        listmonk,
        "listIds",
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "The type of the campaign.",
      options: constants.CAMPAIGN_TYPE_OPTIONS,
    },
    contentType: {
      type: "string",
      label: "Content Type",
      description: "The content type of the campaign.",
      options: constants.CONTENT_TYPE_OPTIONS,
    },
    body: {
      type: "string",
      label: "Body",
      description: "The body of the campaign.",
    },
    fromEmail: {
      type: "string",
      label: "From Email",
      description: "From e-mail to show on the campaign e-mails. If left empty, the default value from settings is used.",
      optional: true,
    },
    tags: {
      type: "string[]",
      label: "Tags",
      description: "Array of string tags to mark the campaign.",
      optional: true,
    },
    sendAt: {
      type: "string",
      label: "Send At",
      description: "A timestamp to schedule the campaign at. Eg: 2021-12-25T06:00:00 (YYYY-MM-DDTHH:MM:SS)",
      optional: true,
    },
    templateId: {
      propDefinition: [
        listmonk,
        "templateId",
      ],
    },
  },
  async run({ $ }) {
    const { data } = await this.listmonk.createCampaign({
      data: {
        name: this.name,
        subject: this.subject,
        lists: this.listIds,
        from_email: this.fromEmail,
        type: this.type,
        content_type: this.contentType,
        body: this.body,
        tags: this.tags,
        send_at: this.sendAt,
        template_id: this.templateId,
      },
      $,
    });

    if (data?.id) {
      $.export("$summary", `Successfully created campaign with ID ${data.id}.`);
    }

    return data;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
listmonk	`listmonk`	`app`	This component uses the listmonk app.
Campaign Name	`name`	`string`	The name of the campaign to create.
Subject	`subject`	`string`	The subject of the campaign.
Lists	`listIds`	`string[]`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`regularoptin`
Content Type	`contentType`	`string`	Select a value from the drop down menu:`richtexthtmlmarkdownplain`
Body	`body`	`string`	The body of the campaign.
From Email	`fromEmail`	`string`	From e-mail to show on the campaign e-mails. If left empty, the default value from settings is used.
Tags	`tags`	`string[]`	Array of string tags to mark the campaign.
Send At	`sendAt`	`string`	A timestamp to schedule the campaign at. Eg: 2021-12-25T06:00:00 (YYYY-MM-DDTHH:MM:SS)
Template	`templateId`	`string`	Select a value from the drop down menu.

Action Authentication#

listmonk uses API keys for authentication. When you connect your listmonk account, Pipedream securely stores the keys so you can easily authenticate to listmonk APIs in both code and no-code steps.

Please enter your listmonk admin username and password below. For more info, refer to listmonk’s documentation.

Pipedream recommends using a strong and unique password for your listmonk account.

Create Campaign with listmonk API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for listmonk, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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