Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Recognize language and encoding of an input text stream. See the documentation
Extract named entities from a document using Intellexer API. See the documentation
Summarize a document using Intellexer API. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The Intellexer API offers a suite of linguistic and semantic analysis tools that can enhance text-based applications. With it, you can extract meaning, relations, and facts from the text, enabling smarter data management and decision-making processes. When paired with Pipedream's serverless execution model, the Intellexer API can be used to automate content analysis, enhance search functionalities, and preprocess data for more complex workflows.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
intellexer_api: {
type: "app",
app: "intellexer_api",
}
},
async run({steps, $}) {
return await axios($, {
url: `http://api.intellexer.com/sentimentAnalyzerOntologies`,
headers: {
"Content-Type": `application/json`,
},
params: {
apikey: `${this.intellexer_api.$auth.api_key}`,
},
})
},
})